Alberto Fuentes
Mission
Summary
Dynamic and results-driven professional with a strong background in customer service at HEB Grocery Store. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and building lasting relationships, consistently delivering exceptional service and fostering repeat business.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2
2
years of professional experience
Work History
Cashier
HEB Grocery Store
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Associate
Bass Pro Shops
09.2023 - 02.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Education
Bachelor of Science - Law
Concordia University
Austin, TX05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Customer service excellence
- Money handling
- Written and verbal communication
- Professionalism and courtesy
Languages
Spanish
Native or Bilingual
Timeline
Cashier
HEB Grocery Store
10.2024 - Current
Associate
Bass Pro Shops
09.2023 - 02.2024
Bachelor of Science - Law
Concordia University
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