Alberto Gonzalez
Santa Cruz,CA
Summary
Dedicated Guest Service Advocate with over 4 years of experience in fast-paced environments. Expertise in cash handling, technology utilization, and transaction processing. Strong communicator with a proven ability to resolve guest issues effectively and enhance satisfaction through proactive service delivery.
Overview
4
4
years of professional experience
Work History
Guest Service Advocate
Target
Santa Cruz, CA
10.2022 - Current
- Delivered exceptional customer service, ensuring customer satisfaction and contributing to sales growth.
- Engaged with customers daily, providing friendly service and addressing inquiries.
- Oversaw cash register operations for $80,000 in daily sales, processing 200+ transactions with accuracy and efficiency.
- Used store provided technology to perform daily tasks, check logistics per department, answer phone calls for every department, and inquire information regarding our in-store and online offerings.
- Developed strong relationships with new and existing team members.
- Resolved customer complaints efficiently and effectively.
- Answered customer inquiries via phone and email, providing information on products and services.
Senior Custodian
University of California Santa Cruz
Santa Cruz, California
06.2025 - Current
- Maintained cleanliness in classrooms, restrooms, and common areas across campus.
- Assisted other departments to ensure smooth operations.
- Built positive relationships with staff and students to enhance campus community.
- Managed responsibilities independently during low supervision to sustain consistent workflow.
- Completed tasks quickly and on time in order to maintain work flow.
- Provided help and directions to new students and family members of students.
Education
Harbor High School
Santa Cruz, CASkills
- Time management
- Bilingual
- Computer proficiency
- Communication skills
- Very patient
- Organizational skills
- Cash handling
- Complaint resolution
- Technology usage
Languages
- Spanish & English
Timeline
Senior Custodian
University of California Santa Cruz
06.2025 - Current
Guest Service Advocate
Target
10.2022 - Current
Harbor High School