ALBERTO LOZANO
LAREDO,TX
Summary
Dedicated FLEET MANAGER/ Driver manager with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Dependable Dispatcher offering 4 years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations.
I have proof myself at Freightsol and worked my way up with my working skills. I give my 100% to my job and always be the best worker I can be.
I have done a little bit of everything a Freightsol. up to CSR/NB dispatcher/ Sb dispatcher / Planner. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
6
6
years of professional experience
Work History
Operations Manager
Platinum Direct Transport
Laredo, TX
09.2023 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- In charge of the whole company needs. Oversees daily operations on both south bound and north bound routes.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Load Planner
Platinum Direct Transport
Laredo, TX
09.2023 - Current
- Analyzed customer requirements and determined the most cost-effective shipping methods.
- Utilized specialized software programs to generate load plans based upon weight, volume, route restrictions, safety regulations.
- Evaluated current logistics processes; identified areas for improvement; recommended changes accordingly.
- Negotiated rates with carriers according to customer needs while keeping costs within budget parameters.
- Resolved discrepancies between invoices from carriers and vendors and data entered into the system.
- Maintained detailed records of all outbound shipments including tracking numbers, carrier information, estimated time of arrival, and shipment costs.
- Coordinated with customers, vendors, and internal departments to ensure that all orders were shipped in a timely manner.
Dispatcher Northbound
FREIGHTSOL
LAREDO, TX
04.2019 - 09.2023
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Requested DODA/ENTRIES to customer in order to cross loads into US
- Dispatch CDLS
- Booked loads with Brokers
- Managed a Fleet of 80 drivers
- Managed Fleet of 80 Teams
- Planned, optimized and changed routes to meet delivery targets.
- Monitored driver performance and productivity to proactively adjust assignments for maximum results.
- Coordinated timely maintenance for fleet vehicles and verified logs for daily upkeep.
- Executed safety program and motivated staff to maintain correct behaviors for optimal protection.
- Managed [7]-day operations, including dispatching up to 80-90 drivers using 90 vehicles.
- Customer Service / provided status , give updates
Southbound Dispatcher
Freightsol
LAREDO, TX
04.2019 - 08.2023
- Coordinate Returns for drivers.
- Coordinate SB crossings into Mexico and Coordinate with MX carriers to deliver the loads.
- Customer Service.
- Quote for Customer.
- Work with Brokers.
- Planner
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Dispatched information to service providers to schedule freight movement.
- Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Coordinated with freight forwarders to expedite international shipments.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
Logistics Coordinator
RADIANT LOGISTIC
LAREDO, TX
01.2019 - 04.2019
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Booked loads
- Booked LTL loads
- Coordinating loads with Carriers
- Provided status of loads to customer
Equipment Control/ Assistant Manager
PAN AMERICAN EXPRESS INC
LAREDO, TX
04.2018 - 12.2018
- Activities and skills:.
- Trailers Maintenance.
- Satellite tracking trailers.
- Coordinate the placement of empty trailers in Mexico.
- Inventory control of empty trailers in US and Mexico.
- Interchange control with US and Mexican carriers.
- Damage and detention of trailers.
Education
UNITED HIGH SCHOOL
01.2015
Skills
- Adjusting routes
- Service planning
- Delegating work
- Monitoring field personnel
- Data entry
- Freight transportation
- Report preparation
- Supply tracking
- Driver coordination
- Route management
- Delivery and shipping
- Safety standards
- Fleet monitoring
- Staff training and development
- Computer skills
- MCLEOD
- SKYBITS
- OMNITRACS
- Bilingual
- Invoice Processing
- Customer Service
- Business Development
- Logistics Oversight
Timeline
Operations Manager
Platinum Direct Transport
09.2023 - Current
Load Planner
Platinum Direct Transport
09.2023 - Current
Southbound Dispatcher
Freightsol
04.2019 - 08.2023
Dispatcher Northbound
FREIGHTSOL
04.2019 - 09.2023
Logistics Coordinator
RADIANT LOGISTIC
01.2019 - 04.2019
Equipment Control/ Assistant Manager
PAN AMERICAN EXPRESS INC
04.2018 - 12.2018
UNITED HIGH SCHOOL
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