Alberto Martinez De La Paz
Minneapolis,MN
Summary
Service-oriented professional with a focus on enhancing customer experiences and driving revenue growth through effective operational strategies. Proven ability to manage resources, oversee daily operations, and supervise staff to ensure high-quality service and product standards.
Overview
2
2
Languages
1
1
Certification
20
20
years of professional experience
Work History
Store Manager
Breadsmith
Saint Paul, Minnesota
07.2024 - 04.2026
- Oversaw daily operations of a busy bakery environment, ensuring smooth workflow and customer satisfaction.
- Supervised staff to ensure excellent customer service and product quality.
- Managed customer service inquiries and complaints in a timely manner.
- Trained new employees on company policies and operational procedures.
- Contributed to the development of operational strategies that enhanced overall efficiency and productivity.
- Generated reports on sales trends, inventory levels, and financial data to inform decision-making.
General Manager
Taco Bell
9230 Lyndale Ave S, Bloomington, MN.
12.2005 - 06.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Identified improvement areas in business practices and collaborated with departments to implement action plans.
- Guided subordinate managers to foster cooperation across the organization.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Recruited, interviewed and hired qualified staff for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
Education
High School Diploma -
Roosevelt High School
Minneapolis, MN06-2002
Skills
- Operations Oversight
- P&L Management
- Budget Forecasts
- Expense Control
- Inventory management
- Customer Retention
- Staff Supervision
- Staff Training
- Training
- Team building
- Time management
- Employee training
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Food Safety certified
Timeline
Store Manager
Breadsmith
07.2024 - 04.2026
General Manager
Taco Bell
12.2005 - 06.2024
High School Diploma -
Roosevelt High School