Alberto Mendoza
Houston,TX
Summary
Dynamic professional with a proven track record at Banco Popular De Ahorro, excelling in IT systems administration and customer service. Adept at problem-solving and teamwork, I enhanced system performance and trained junior staff, ensuring data integrity and user satisfaction. Committed to delivering exceptional results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Sales Associate
DolfinTech
Houston, TX
02.2024 - Current
- Assisted customers in selecting products, enhancing overall shopping experience.
- Developed product knowledge to provide accurate information and recommendations.
- Processed transactions efficiently using POS systems, ensuring customer satisfaction.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Trained new associates on sales techniques and company policies, promoting team success.
- Implemented promotional displays, increasing customer engagement and driving sales initiatives.
- Ability using computer’s keyboard (letters and numbers) and computer mouse.
- Detail oriented especially when reading, writing, and counting numbers and currency.
- Strong verbal & written communication skills for constant interaction with customers in person or by phone.
- Passion to provide outstanding customer service.
- Ability to analyze customer needs, advises about rates, & make recommendations.
- Ability to gather key information to find solutions for our customers.
- Maintains confidentiality of customer information.
- Ability to manage large amounts of cash transactions.
- Team player, collaborator, and service oriented.
- Maintains a clean and organized work environment.
- Maintains and applies current procedural knowledge for compliance guideline standards.
- Other tasks as assigned by management.
IT Systems Administrator (Information Technology)
Banco Popular De Ahorro
Camaguey, Cuba
09.2011 - 12.2021
- Managed server infrastructure to ensure optimal performance and availability.
- Implemented security protocols to protect sensitive financial data.
- Streamlined system backups and recovery processes for enhanced data integrity.
- Provides system-level support of assigned systems through troubleshooting and resolving hardware, software, and connectivity problems, including user access and component configuration, escalating as needed.
- Maintains assigned systems including customization, configuration, installation, and testing.
- Provides implementation support for new systems including upgrades, customization, integration, and testing.
- Provide knowledge and support for assigned systems and distributed applications.
- Works with ITS customer support to ensure issues related to assigned systems that impact user productivity are communicated to ITS customers.
- Assist in the operation and maintenance of the back-up environments for all systems when assigned.
- Ensures quality assurance processes are being followed, including service levels as outlined in the ITS Service Level Agreement and change control procedures.
- Other duties as assigned.
- Trained junior staff on best practices in system administration and cybersecurity measures.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
Education
Bachelor of Science - Information Technology
University of Computer Sciences
Habana, Cuba06.2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
DolfinTech
02.2024 - Current
IT Systems Administrator (Information Technology)
Banco Popular De Ahorro
09.2011 - 12.2021
Bachelor of Science - Information Technology
University of Computer Sciences