Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alberto Miranda-Valencia

Macon,GA

Summary

Dynamic Team Leader Manager at Chick-fil-A with a proven track record in enhancing customer experiences and streamlining operations. Skilled in workforce planning and motivating teams, I successfully reduced waste through efficient inventory management and improved service standards, fostering a culture of excellence and accountability.

Overview

1
1
year of professional experience

Work History

Team Leader Manager

Chick-fil-A
Macon, GA
12.2024 - 04.2026
  • Led team in delivering exceptional customer service experiences during peak hours.
  • Trained and mentored new team members on operational procedures and service standards.
  • Streamlined inventory management processes to reduce waste and improve efficiency.
  • Coordinated daily staff schedules to ensure optimal coverage and productivity levels.
  • Implemented quality control measures to maintain food safety and cleanliness standards.
  • Monitored team performance metrics, providing feedback for continuous improvement.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.

Education

High School Diploma -

Academy For Classical Education
Macon
05.2026

Skills

Game strategy

Workforce planning

Customer focus

Workload management

Motivational skills

Influencing skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Team Leader Manager

Chick-fil-A
12.2024 - 04.2026

High School Diploma -

Academy For Classical Education
Alberto Miranda-Valencia