Alberto Montiel
Corpus Christi,TX
Summary
Motivated and detail-oriented individual with a strong passion for technology and a foundational understanding of IT systems. Eager to apply problem-solving skills, technical knowledge, and a desire for continuous learning to a dynamic IT environment. Proficient in basic programming languages, network fundamentals, and hardware troubleshooting. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to investigate and troubleshoot problems successfully.
Overview
7
7
years of professional experience
Work History
Senior Admissions Representative
South Texas Vo-Tech
, TX
09.2022 - Current
- Executed targeted outreach through phone, email, and live chat to potential students.
- Surpassed enrollment goals through effective sales tactics.
- Monitored adherence to FERPA standards, Title IV funding regulations, and accreditation requirements.
- Enhanced admissions efficiency by integrating automation tools.
- Skilled in utilizing CRM platforms and SIS for tracking conversion rates.
- Experience in handling technical troubleshooting for online enrollment platforms and providing basic IT support for applicants navigating the admissions process.
- Strong understanding of cybersecurity principles related to data privacy, ensuring secure handling of student records and communications.
Admissions Advisor
Southern Careers Institute
03.2020 - 08.2022
- Executed targeted outreach through phone, email, and live chat to potential students.
- Monitored adherence to FERPA standards, Title IV funding regulations, and accreditation requirements.
- Experience in handling technical troubleshooting for online enrollment platforms and providing basic IT support for applicants navigating the admissions process.
- Strong understanding of cybersecurity principles related to data privacy, ensuring secure handling of student records and communications.
Sales Expert
T-Mobile
04.2018 - 03.2020
- Leverage digital self-serve tools during customer interactions and the onboarding process.
- Utilized digital tools to increase engagement and enhance customer interactions.
- Maintained up-to-date knowledge of the latest mobile technology, promotions, and company policies to provide accurate information and recommendations.
- Teamed up with associates to accomplish sales targets and maintain outstanding client satisfaction.
- Attended ongoing professional development meetings to upgrade product information and improve sales methods.
Education
Associates - Cybersecurity
Miller-Motte College
08.2024
High School Diploma -
W.B. Ray High School
06.2016
Skills
- Communication
- Phone Etiquette
- Customer service
- Personal discipline
- Organization
- Application installations
- Information security
- Attention to detail
- Time management
- Adaptability
- Operating systems
- Networking
- Cybersecurity
- Virtualization
- IT Support
- IT documentation
- Troubleshooting and Diagnostics
References
References available upon request.
Timeline
Senior Admissions Representative
South Texas Vo-Tech
09.2022 - Current
Admissions Advisor
Southern Careers Institute
03.2020 - 08.2022
Sales Expert
T-Mobile
04.2018 - 03.2020
Associates - Cybersecurity
Miller-Motte College
High School Diploma -
W.B. Ray High School
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