Alberto Ramos
San Antonio,TX
Summary
Ambitious undergraduate student at the University of Texas at San Antonio actively pursuing a Bachelor's degree in Business Management. Currently employed at H-E-B Grocery Co., excelling as a central checkout partner with expertise in Self-Check Out, Flex Self-Check, Cash Register operations, Business Center and fuel attendant duties. Committed to delivering exceptional customer service and ensuring a seamless shopping experience.
Overview
4
4
years of professional experience
Work History
Business Center Rep.
H-E-B Grocery Co.
01.2024 - Current
- Answer phone calls about product availability
- Process customer returns and exchanges
- Process Utility and Rent Payments
- Answer phone calls to handle customer concerns and complaints.
- Streamline check-in process for clients, resulting in improved efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing professional and timely assistance with business center services.
- Educated customers about billing, payment processing and support policies and procedures.
Fuel Attendant
H-E-B Grocery Co.
09.2023 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized service experiences.
- Monitored the premises for security purposes, reporting suspicious activities or potential hazards as needed.
- Ensured accurate transactions by diligently operating cash registers and processing various forms of payment.
- Upheld company standards for quality assurance by conducting thorough inspections of facilities during each shift.
- Assisted in inventory management, keeping track of fuel levels and reporting supply needs promptly.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Cashier
H-E-B Grocery Co.
01.2022 - Current
- Texas Alcoholic Beverage Commission Certified
- Averaged 32-37 items scanned per minute (IPMs)
- Maximizes downtime by cleaning, organizing, and maintaining department/ assigned work areas and assists other coworkers as needed
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Assistant
H-E-B Grocery Co.
08.2020 - 08.2022
- Collecting Shopping Carts in Parking Lot
- Sweep Store Entrances and Parking Lot
- Bagging Customer groceries
- Assisting Customers Outside to their vehicles.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Education
Business Management - Business
University of Texas, San Antonio
San Antonio, TX05.2026
Associates of Business Administration - Business Administration And Management
Northwest Vista College
San Antonio, TX05.2024
High School Diploma -
Antonian College Preparatory High School
San Antonio, TX05.2022
Skills
- Time Management
- Excellent Communication
- Understanding Customer Needs
- Microsoft Office
- Product and service knowledge
- Professionalism
- Money handling abilities
- Adaptability
Timeline
Business Center Rep.
H-E-B Grocery Co.
01.2024 - Current
Fuel Attendant
H-E-B Grocery Co.
09.2023 - Current
Cashier
H-E-B Grocery Co.
01.2022 - Current
Customer Service Assistant
H-E-B Grocery Co.
08.2020 - 08.2022
Business Management - Business
University of Texas, San Antonio
Associates of Business Administration - Business Administration And Management
Northwest Vista College
High School Diploma -
Antonian College Preparatory High School
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