Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Alberto Zayas

Alberto Zayas

Summary

Dynamic and dedicated professional with a strong work ethic and proven customer service skills honed at North Italia and Taco Mama. Recognized for exceptional memory retention and teamwork, consistently enhancing guest experiences. Adept at maintaining cleanliness standards while efficiently managing high-volume environments, ensuring operational excellence and guest satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Taco Mama
03.2025 - 09.2025
  • Provided exceptional customer service by efficiently taking and delivering orders.
  • Assisted in maintaining cleanliness and organization of dining area throughout shifts.
  • Collaborated with team members to ensure smooth operations during busy periods.
  • Adapted quickly to menu changes, ensuring accurate order processing for guests.

Host

North Italia
06.2024 - 03.2025
  • Welcomed and seated guests, ensuring a positive first impression.
  • Managed reservation systems to optimize guest flow and minimize wait times.
  • Communicated effectively with kitchen and service staff to coordinate timely food delivery.
  • Assisted in training new hosts on customer service protocols and operational procedures.

Lifeguard

Birchtree Swim & Racquet Club
05.2023 - 09.2023
  • Monitored pool area for safety, ensuring compliance with established health regulations.
  • Provided immediate response in emergency situations, demonstrating quick decision-making skills.
  • Educated patrons on pool rules and safety protocols to promote awareness and prevent accidents.
  • Conducted routine inspections of pool facilities and equipment, maintaining cleanliness and operational standards.

Ice Cream Scooper

Bruster's Real Ice Cream
12.2021 - 03.2023
  • Served a variety of ice cream flavors, maintaining high standards of customer service and product knowledge.
  • Operated cash register efficiently, processing transactions accurately and managing cash flow.
  • Assisted customers in selecting products, providing recommendations to enhance their experience.
  • Maintained cleanliness of work area, ensuring compliance with health and safety regulations.

Education

No Degree - Emergency Medical Technician

Jefferson State Community College
Birmingham, AL
05-2025

No Degree - Advanced Emergency Medical Technician

Jefferson State Community College
Birmingham, AL
12-2025

High School Diploma -

Spain Park High School
Birmingham, AL
05-2025

Skills

  • Strong work ethic

  • Professional appearance

  • Memory retention

  • Cleanliness standards

  • Team collaboration

Accomplishments

  • Achieved EMT certification by completing the class, and passing the NREMT in 70 questions.
  • Completed the CPAT course for the Alabama Fire College

Certification

  • Hazmat License - RC3
  • Emergency Vehicle Driver - RC3
  • Emergency Vehicle Operator Course (EVOC) - JSCC
  • EMT License - JSCC

Languages

English
Native or Bilingual
Estonian
Native or Bilingual

Timeline

Server

Taco Mama
03.2025 - 09.2025

Host

North Italia
06.2024 - 03.2025

Lifeguard

Birchtree Swim & Racquet Club
05.2023 - 09.2023

Ice Cream Scooper

Bruster's Real Ice Cream
12.2021 - 03.2023

No Degree - Emergency Medical Technician

Jefferson State Community College

No Degree - Advanced Emergency Medical Technician

Jefferson State Community College

High School Diploma -

Spain Park High School

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