Albi Mejdani
The Bronx,NY
Summary
Proven to excel in high-volume dining environments, I significantly increased sales at different restaurants by mastering upselling techniques and guest relations management . My strong multitasking ability and professional appearance ensured efficient service and customer satisfaction, demonstrating my capability to meet and exceed employer expectations in fast-paced settings. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Organized waiter with experience in Italian and Albanian restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Waiter/Assistant Manager
Cakor Restaurant
The Bronx, NY
08.2022 - 06.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Waiter/Bartender Assistant
Divino Cucina Italiana
Hastings-on-Hudson, NY
04.2021 - 07.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Promoted specials or upsold items to increase average check amount.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Managed difficult situations diplomatically, resolving disputes between patrons when necessary.
- Supported needs of 8 person wait staff who attended to specific needs of countless customers daily for italian restaurant with social relevancy and intentionality.
Chef Assistant/Delivery Driver
Proto's Pizza Nyc
Manhattan, NY
11.2019 - 01.2021
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
Restaurant Waiter
Alcani Restaurant and Bar
Tirana,Albania
03.2017 - 09.2018
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Ismail Qemali High School
Tirana,Albania06.2019
Skills
- Strong multitasking
- Order Taking
- Professional Appearance
- Service prioritization
- Guest Relations Management
- Tableside Service
- Dining area maintenance
- Cleanliness
- Food safety understanding
- Order Accuracy
- Upselling techniques
- High-volume dining
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Timeline
Waiter/Assistant Manager
Cakor Restaurant
08.2022 - 06.2024
Waiter/Bartender Assistant
Divino Cucina Italiana
04.2021 - 07.2022
Chef Assistant/Delivery Driver
Proto's Pizza Nyc
11.2019 - 01.2021
Restaurant Waiter
Alcani Restaurant and Bar
03.2017 - 09.2018
High School Diploma -
Ismail Qemali High School