Ivan Zhang

Family business that I help take care off and assist during operating hours.

• Trained other employees in customer service, food safety, and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Prioritized efficiency during high traffic periods.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Been operating since business launch.

• Determined business plan, mission statement, and vision.
• Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Identified target customer segments through in-depth research, building tactical marketing strategies.