Albina Gjinaj
Howard Beach,NY
Summary
Dedicated front desk professional with strong customer service skills. Experienced in managing phone inquiries and enhancing visitor satisfaction through effective conflict resolution.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Front Desk Receptionist
Sherman Abrams Laboratory inc
Brooklyn, New York
01.2026 - 05.2026
- Greeted visitors and directed them to appropriate staff members, enhancing visitor experience.
- Managed phone calls and efficiently routed inquiries to relevant departments, ensuring timely responses.
- Scheduled appointments and maintained calendar updates to optimize scheduling efficiency.
- Maintained organized files and documentation for easy access.
Assistant Manager
Holy Pita
Brooklyn, New York
11.2024 - 11.2025
- Delivered excellent customer service in fast-paced environment. Resolved guest complaints to enhance customer satisfaction. Coordinated seating arrangements during busy hours to optimize guest experience. during peak hours to maximize efficiency. Maintained clean workspace, adhering to cash handling procedures. Supported daily operations and coordinated team activities.
- Assisted in managing daily operations and staffing schedules.
- Handled customer inquiries and resolved issues effectively.
Team Leader/Data Entry Specialist
Optima Albania
Tirana, Albania
09.2016 - 10.2024
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Led team in daily operations to ensure workflow efficiency.
- Implemented process improvements to enhance team productivity.
- Trained new team members on company policies and procedures.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Organized team meetings to address challenges and share updates.
- Completed daily quality assurance duties to provide feedback for improvements.
Education
Bachelor of Science - Bachelor's in Administration And Social Policy
University of Tirana
Tirana , Albania09-2013
Skills
- Customer service
- Call handling
- Appointment scheduling
- Calendar management
- Record maintenance
- Issue resolution
- Team leadership
Languages
English
Professional
Italian
Professional
Albanian
Professional
Timeline
Front Desk Receptionist
Sherman Abrams Laboratory inc
01.2026 - 05.2026
Assistant Manager
Holy Pita
11.2024 - 11.2025
Team Leader/Data Entry Specialist
Optima Albania
09.2016 - 10.2024
Bachelor of Science - Bachelor's in Administration And Social Policy
University of Tirana