Albina Krasnikova
Palatine,IL
Summary
Dynamic leader with a proven track record at Sarpino's Pizzeria, adept in enhancing customer satisfaction and resolving staff conflicts through effective communication and active listening. Excelled in cross-functional teamwork and sales management, significantly boosting team performance and profitability. Skilled in cultivating strong relationships, demonstrating adaptability, and fostering a culture of continuous learning and collaboration.
Overview
6
6
years of professional experience
Work History
Manager
Sarpino's Pizzeria
Palatine, IL
03.2024 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
General Manager
Sushitto
Kyiv, Ukraine
12.2018 - 02.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor - Marketing
Kyiv National University of Trade And Economics
Kyiv, Ukraine 02.2019
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Cross-Functional Teamwork
Sales management
Marketing
Customer Service
Effective Communication
Problem Resolution
Positive Attitude
Multitasking
Problem-Solving
Excellent Communication
Scheduling and Coordinating
Active Listening
Shift Scheduling
Self Motivation
Adaptability
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Manager
Sarpino's Pizzeria
03.2024 - 09.2024
General Manager
Sushitto
12.2018 - 02.2023
Bachelor - Marketing
Kyiv National University of Trade And Economics