Alda Hopkins
Dallas,TX
Summary
Capable IT Technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone and with a team to successfully investigate and troubleshoot problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
Scott & Associates
Carrollton , TX
2022.08 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Monitored system performance and implemented preventive maintenance procedures.
- Assisted with the deployment of new applications and updates to existing applications.
- Resolved hardware issues including replacing parts as necessary.
- Deployed operating systems.
Fire Alarm Installer
Tradestar Staffing
Dallas , TX
2022.05 - 2022.08
- Installed and tested fire alarm systems in accordance with NFPA 72 standards.
- Followed established safety protocols while working at job sites.
- Performed troubleshooting on smoke detectors, pull stations, horns and strobes, and other related components.
Driver
Semigroup
Dallas , TX
2021.07 - 2022.05
- Pickup damaged equipment from the Texas Instruments campuses
- Bring equipment into the shop for repair
- Drop equipment back off at Texas Instruments campuses
- Lend a helping hand in Shipping/Receiving.
Driver
LionsHead Specialty Tire & Wheel LLC
Dallas , TX
2020.08 - 2021.07
- Deliver Tires and Wheel to customers in a timely manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
Education
MTA Security, CompTIA A+ ce Certification IT Support -
MyCompterCareer
2022-07
Skills
- Hardware Configuration
- Hardware Troubleshooting
- Help Desk Operating Systems
- Networking
- Mobile Device Support
- Technical Support
- Desktop Technical Support
- Application Installations
- Software Updating
- Hardware Installation
- Troubleshooting Skills
Certification
- CDL, RoadMaster, 04/2020
- MTA Security, Microsoft, 11/2021
- CompTIA A+ ce Certification, CompTIA, 12/2021
Timeline
IT Technician
Scott & Associates
2022.08 - Current
Fire Alarm Installer
Tradestar Staffing
2022.05 - 2022.08
Driver
Semigroup
2021.07 - 2022.05
Driver
LionsHead Specialty Tire & Wheel LLC
2020.08 - 2021.07
MTA Security, CompTIA A+ ce Certification IT Support -
MyCompterCareer
- CDL, RoadMaster, 04/2020
- MTA Security, Microsoft, 11/2021
- CompTIA A+ ce Certification, CompTIA, 12/2021
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