Alda Pedraza
Worland,WY
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Taco Johns. Expert in POS system operations and adept at fostering positive customer relations, demonstrated through improved accuracy and reduced discrepancies by over 30%. Skilled in mentoring staff and driving results through effective leadership and a strong work ethic.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cashier
Blair's Supermarket
Worland, WY
04.2013 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Taco Johns
Worland, WY
08.2018 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
CNA
Worland Healthcare And Rehab Center
Worland, WY
09.2006 - 10.2010
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Education
Diploma - General Studies
Worland High School
Worland, WY05.1992
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash handling and management
- Order Taking
- Professionalism and Courtesy
- Cash Management
- Refunds and exchanges
- Conflict Resolution
- Cash Drawer Balancing
- POS system operations
- POS Systems
- Staff Training
- Refund handling
- Guest inquiries
- Inventory Management
- Currency counting
Certification
Serve Safe certified
Timeline
Assistant Manager
Taco Johns
08.2018 - 06.2024
Cashier
Blair's Supermarket
04.2013 - 05.2025
CNA
Worland Healthcare And Rehab Center
09.2006 - 10.2010
Diploma - General Studies
Worland High School