Aldeena Tolley
Lexington,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Income Maintenance Caseworker
Davidson County Department Of Social Services
10.1991 - Current
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Made referrals to appropriate services.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
High School Diploma -
Eisenhower High School
Russell, PA06.1984
Skills
- Customer Service
- Accurate Documentation
- Onsite Visits
- Process Applications
- Community Referrals
- HIPAA Compliance
- Team Meetings
- Accounting Basics Knowledge
- Constructive Feedback
- Communications Strategies
- Caseload Management
- Multicultural Populations
- Information Gathering
- Calculating Deductions
- Program Understanding
- Clerical Knowledge
Active volunteer at Center Church of Welcome
I started volunteering in the Children's Department in 2006 helping with various community activities and teaching Sunday school. A few years later I became the Children's Ministry Chairperson and with the help of the Sunday School Superintendent we planned all lessons and activities for the church and community children. These activities included Christmas plays, pancake fundraisers, small groups, bake sales, Easter Celebrations for the community to include, breakfast, Easter egg hunt, games and crafts. I also planned breakfast with Santa. Each of these events were blessed with the presence of 150 - 200 people. Around 2012 I became the 4th and 5th grade Sunday school teacher. I facilitated craft projects where we blessed the community and church members by delivering them baked goods, yard decorations and painted rocks. We held lock-ins and would visit the homeless shelter with snacks and crafts for the residents. In 2014 I began volunteering with the youth. In 2017 I became the Youth Council Chairperson and still hold this position today. I have helped plan and facilitate mission trips to other states and Puerto Rico. Fundraisers to include, chicken stews, auctions, yard sales and a variety of community meals. I currently sit on the Center Church Board, Center Christian Academy's Board, Worship Committee, Centered Service Committee, Children's Committee and Center's Women's Committee.
Timeline
Income Maintenance Caseworker
Davidson County Department Of Social Services
10.1991 - Current
High School Diploma -
Eisenhower High School
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