Aldelber Orozco
Miami
Summary
Highly motivated professional with experience in customer service and hospitality, excelling in guest satisfaction and customer relations. Skilled in maintaining safety standards and delivering exceptional service, I effectively manage transportation arrangements and room deliveries, enhancing the overall guest experience.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Gale South Beach
Miami
09.2023 - Current
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Assisted guests with check-in and check-out procedures for a seamless guest experience.
Bellman
Gale South Beach
Miami
08.2022 - Current
- Stocked the lobby area with necessary supplies on a daily basis.
- Ensured the safety of all guests during their stay by responding quickly to any requests or concerns that may arise.
- Greeted guests in a friendly and professional manner, providing assistance with luggage.
- Delivered messages and mail promptly to guest rooms upon request.
- Provided detailed information to guests regarding hotel amenities, services, and local attractions.
Storage Assistant
Hard Rock Cafe Managua
Managua
08.2020 - 03.2021
- Receiving products and checking the quality and product status.
- Organizing and storing products.
- Cleaning and keeping a safety area.
- Multitasking.
Education
Computer Science Engineering - Computer
Universidad Autonoma de Nicaragua(UNAN Managua)
Nicaragua11.2017
High School Diploma -
Public college
Nicaragua12.2009
Microsoft office program - Computer Applications
Centro de capacitacion Nicaraguense Aleman (CECNA)
NicaraguaSkills
- Guest Satisfaction
- Transportation Arrangements
- Safety Policies and Procedures
- Room Deliveries
- Customer Relations
- Customer Service and Assistance
Languages
- English
- Spanish, Native
- English, Advanced
Timeline
Front Desk Agent
Gale South Beach
09.2023 - Current
Bellman
Gale South Beach
08.2022 - Current
Storage Assistant
Hard Rock Cafe Managua
08.2020 - 03.2021
Computer Science Engineering - Computer
Universidad Autonoma de Nicaragua(UNAN Managua)
High School Diploma -
Public college
Microsoft office program - Computer Applications
Centro de capacitacion Nicaraguense Aleman (CECNA)