Alden Stoneman
Pelican Hill Resort
843 W Stevens Ave,CA
5
years of professional experience
Dynamic customer service professional with extensive experience operating across multiple businesses in the entertainment industry. Committed to maximizing customer satisfaction through effective communication empathetic approach to customers' needs and requirments
Work History
Front Desk Receptionist
1 Month- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for client appointments, optimizing staff availability and resource allocation.
- Maintained accurate records of visitor inquiries and service requests in the system.
- Assisted in training new reception staff on customer service protocols and office procedures.
- Provided high-quality customer service, addressing client concerns with professionalism and efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected floor deposits, fees, and payments.
Equipment Manager
1 Year 1 Month- Managed equipment inventory, ensuring optimal availability and functionality for operational efficiency.
- Transported and built X-pole products(mainly X-stage lite pro with pole and lollipop attachments) in timely manner for live performances and productions.
- Maintained quality control of equipment and products to ensure quality of events and safety of performers is maintained.
Audio Visual Technician
2 Years 10 Months- Managed phone line addressing clients calls addressing all questions and concerns while making necessary adjustments to products and services
- Installed and configured audio visual equipment for various events.
- Conducted routine maintenance and troubleshooting of AV systems.
- Collaborated with event coordinators to ensure seamless integration of technology.
- Trained junior technicians on best practices and equipment handling procedures.
- Established clients' visions to provide optimal services and products according to the client's needs
- Managed phone line taking clients calls addressing all questions and concerns
Business Center Representative
2 Years 10 Months- Managed guest inquiries and resolved issues to ensure exceptional service quality.
- Coordinated meeting room setups, including audiovisual equipment and catering arrangements.
- Assisted with billing inquiries, processing payments accurately and efficiently.
- Developed training materials for new team members to improve onboarding efficiency.
Front Desk Administrator
2 Years- Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated class registrations and payments using dance studio management software.
- Maintained organized filing system for student records and financial documents.
Education
Associate of Arts - Music Education
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Team collaboration
Scheduling
Appointment scheduling
Verbal and written communication
Office organization
Front office management
Visitor and customer relations
Timeline
Front Desk Receptionist
Vivid Movement
06.2026 - CurrentRead More
Equipment Manager
Wild Industries
06.2025 - CurrentRead More
Audio Visual Technician
FiveStar Audio Visual
09.2023 - CurrentRead More
Business Center Representative
Pelican Hill Resort
09.2023 - CurrentRead More
Front Desk Administrator
Sway Ballroom Dance
08.2021 - 08.2023Read More
Orange Coast College
Associate of Arts from Music Education
Read More