Aldena Johnson
Cleveland,OH
Summary
Unit Coordinator with 3 years of human service experience and strong leadership skills. Maintains compassionate environment and service delivery approach to improve functioning. Goal-driven Healthcare Administration professional highly organized and hardworking with excellent planning skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unit Secretary
Liberty Regional Medical Center
04.2017 - 04.2021
- Ensures medical records, laboratory reports, radiological images, patient records, preparing them doctors and ensure optimal and safe patient care, enabling medical and nursing staff to do their work efficiently and in compliance
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Assisted with processing patient admissions, transfers and discharges.
- Typically trained on the job, but may have taken technical courses
- Encounters patients when they first arrive at a clinical unit, receiving their medical records and entering their information into order sheets, medication records, laboratory request.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Answered phone calls and took messages for on call Hospitalist, medical facility, scheduling appointments, and handling patient inquiries.
HR Receptionist
Horizon Staffing
06.2016 - 09.2019
- Maintain multiple in-coming calls or inquires a day from customers, as well as welcoming visitors by greeting them in person.
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures; monitoring logbook; issuing visitor badges
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Property Manager Assistant
Shady Oak Rental Property
01.2016 - 03.2018
- Operate computers programmed with accounting software to record, store and analyze information
- Handled and took calls from tenant with complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Understand the Property Association lease and contracted credit report application
- Accept rental payments and post rents to the computer
- Comply with federal, state and company policies, procedures and regulations
- Record monies collected and prepare bank deposit slips on an on-going basis
- Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software
- Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed
- Communicate with Property Managers regarding accuracy of invoices received; that purchase orders are attached and invoices are coded correctly, according to company procedures
- Ensure that all invoices received from the properties are approved, entered and paid within a timely manner
- Access computerized financial information to resolve vendor and payment disputes
- Check figures, postings and documents for correct entry, mathematical accuracy and proper codes
- Prepare statement of accounting notices for past residents
- Prepare, review and close financial books for assigned properties monthly
- Prepare and review quarterly and year end reports
- Provide accounting support to Property Managers, Provide general clerical assistance to community office
- Assist in lease transactions by typing leases, gathering applicant's history and credit approvals
- Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes.
Education
Associates - Business Administration
Bryant & Stratton College
Cleveland, OH08.2013
Secretary in Business/Clerical -
Blackwell Civilian
Laona, WI08.1996
Skills
- Administrative Skills
- Team Leadership
- Organizational Skills
- Document Control
- Record Keeping
- Software Knowledge
- Adaptability
- Attention to Detail
- Task Prioritization
- Micro-soft Office
- Customer Service Skills
- Management
- CPSI Systems/ADP
- Supply Inventory
Certification
Nursing Assistant, Provide patients personal hygiene by giving bedpans, urinals, baths, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths., Provide for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals., Provide adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints., Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information., Provide patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
Additional Information
Area of Expertise HR Administration, Employee Relations, Recruiting & Staffing, Procedures and Program, Training and Education, Communication and Development, Department Development, Benefits and Compensation, Microsoft Word, PowerPoint and Excel, HR Information Systems (ADP), Organization Development and Secretary.
Timeline
Unit Secretary
Liberty Regional Medical Center
04.2017 - 04.2021
HR Receptionist
Horizon Staffing
06.2016 - 09.2019
Property Manager Assistant
Shady Oak Rental Property
01.2016 - 03.2018
Associates - Business Administration
Bryant & Stratton College
Secretary in Business/Clerical -
Blackwell Civilian