Aldijana Zukanovic
Charlottesville,VA
Summary
Motivated and Diplomatic Assistant Manager with 10 years of experience in providing exceptional customer service in the Restaurant Industry. Highly adaptable and passionate to a changing and/or challenging work environment while being dedicated to company growth and effective teamwork.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Fiorano Restaurant
Barboursville, VA
03.2023 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Restaurant Server
Burtons Grill
03.2017 - 03.2023
- Greeted new customers, discussed specials, and took drink orders.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Science - Finance
Old Dominion University
Norfolk, VA 09.2017 - 12.2022
Skills
Customer Relations
undefinedAccomplishments
The Employee of the Year (2020)
Burtons Grill
Highest Sales of the Year (2019) (2020)
Burtons Grill
Timeline
Assistant Manager
Fiorano Restaurant
03.2023 - Current
Bachelor of Science - Finance
Old Dominion University
09.2017 - 12.2022
Restaurant Server
Burtons Grill
03.2017 - 03.2023
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