Aldo Lopez
Summary
Accomplished Fire Alarm Service Supervisor with a proven track record at A Total Solution, where I enhanced team efficiency through comprehensive training and earned NICET Level I Certification. Skilled in technical troubleshooting, critical thinking, and creative problem-solving, I ensure exceptional customer service and full system compliance.
Bilingual (English and Spanish) with extensive experience in installing, programming, testing, and servicing fire alarm systems for residential and commercial clients. Reliable and detail-oriented, with proficiency in equipment repair, annual inspections, and system programming, committed to maintaining safety and compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fire Alarm Service Supervisor
A Total Solution
07.2019 - Current
- Installed, tested, and serviced fire alarm systems for commercial and residential clients, ensuring reliable and efficient operation.
- Performed detailed inspections of fire alarm systems, verifying functionality and strict code compliance.
- Troubleshot and resolved advanced issues, including Ground Faults, Shorts, and Open Circuits, improving system reliability and occupant safety.
- Programmed and installed cellular communicators, such as Honeywell and Starlink models, to enhance communication reliability.
- Achieved certifications in various Fire Alarm Systems, including Kidde (VM-1 panel), Silent Knight, and Bosch, reflecting broad technical expertise.
- Installed and repaired Access Control, Camera, and Nurse Call systems, expanding service offerings to meet diverse client needs.
- Delivered exceptional customer service by clearly explaining system features, limitations, and maintenance requirements.
- Conducted comprehensive training sessions for new technicians, boosting team efficiency and technical knowledge.
- Supervised the Service Department, empowering technicians to maximize their potential and ensuring high-quality service delivery.
- Earned NICET Level I Certification, demonstrating foundational expertise in fire alarm systems.
Fire and Security Service Technician
Lomax Security
02.2015 - 06.2019
- Acquired foundational knowledge in fire alarm and security system installations, ensuring high-quality service delivery.
- Fully installed fire alarms, access and elevator controls, video surveillance, and other security devices for diverse client needs.
- Troubleshot complex system malfunctions, quickly identifying root causes and implementing effective solutions to ensure system reliability.
- Educated customers on proper system usage, providing clear instructions following installations, tests, and repairs.
- Maintained accurate records of customer service calls and updated all relevant information in the company's database for seamless tracking.
- Regularly enhanced technical expertise by participating in workshops, conferences, and professional development opportunities.
Education
Bachelor of Science - Electrical Engineering
University of Oriente
Santiago Of Cuba07-2010
Skills
- Service order flow
- Emotional intelligence
- Critical thinking
- Staff training
- Paperwork processing
- Microsoft Excel
- Adaptability and flexibility
- Creative problem solving
- Computer proficiency
- Technical troubleshooting
- Programming Skills for several FACP, including SIlent Knight, Edwards, Kidde, FireLite and Vista Panels
- Supervisory role experience
Certification
- Forklift Certification
- Kidde VM-1 panel Certified
- Lenel OnGuard 8.3 Certified Associate
- Access Management System (AMS) Technical Expert
- NICET I
- Bosch G-Series Expert Certification
- Honeywell Silent Knight 6000 Series Certified
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Fire Alarm Service Supervisor
A Total Solution
07.2019 - Current
Fire and Security Service Technician
Lomax Security
02.2015 - 06.2019
Bachelor of Science - Electrical Engineering
University of Oriente