Summary
Overview
Work History
Education
Skills
Trained on DE&I
Work Availability
Quote
Timeline
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Yolanda Wilson

Yolanda Wilson

Huntsville,AL

Summary

Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.

Overview

15
15
years of professional experience

Work History

Change of Service Supervisor

Comcast
01.2014 - 12.2023
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
  • Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
  • Streamlined service processes, resulting in increased efficiency and reduced operational costs.
  • Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
  • Increased revenue through upselling of additional services and products during customer interactions.
  • Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.

Comcast Business Solutions Provider

Comcast
06.2009 - 09.2014
  • Increased sales revenue by building strong relationships with clients and identifying their business needs.
  • Developed new accounts by prospecting, cold calling, and networking within the industry.
  • Achieved high customer satisfaction ratings with timely follow-up on inquiries, resolving issues, and providing exceptional service.
  • Negotiated contracts for maximum profitability and long-term partnerships while meeting client objectives.

Education

Bachelor of Science - Business Administration

Alabama A & M University
Normal, AL

Skills

  • Service Order Flow
  • Emotional Intelligence
  • Customer retention
  • Client relationship management
  • Effective communication
  • Customer service excellence
  • Workforce planning
  • Decision-making abilities
  • Team leadership
  • Complaint handling
  • Conflict resolution
  • Scheduling expertise
  • Inventory control
  • Process improvement
  • Employee engagement
  • Adaptability and flexibility
  • Performance monitoring
  • Sales support
  • Task delegation
  • Time management
  • Paperwork Processing
  • Consultative Sales
  • Call Management
  • Report Generation
  • Product Knowledge
  • Appointment Scheduling
  • Data Entry
  • Scheduling
  • Problem-Solving Abilities
  • Product Promotion
  • Filing
  • Team Development
  • Sales Closing
  • Account Management
  • Retail Store Support
  • Service Upselling
  • Strategic Sales Knowledge
  • Staff Education and Training
  • Microsoft Excel
  • Microsoft Outlook
  • Call Center Operations
  • Order Processing
  • Customer Service

Trained on DE&I

in comm

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos

Timeline

Change of Service Supervisor

Comcast
01.2014 - 12.2023

Comcast Business Solutions Provider

Comcast
06.2009 - 09.2014

Bachelor of Science - Business Administration

Alabama A & M University

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Yolanda Wilson