A'Lea Williams
Macon,GA
Summary
A dynamic leader with a proven track record in business administration and customer relations, honed as a business owner at Babe Factory and through diverse roles at Victoria's Secret & PINK, Urban Air Trampoline and Adventure Park, and Chick-fil-A. Excels in sales oversight and coaching, driving teams toward excellence and achieving significant profitability improvements. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Owner
Babe Factory
Macon, GA
04.2020 - Current
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Scheduled maintenance activities for equipment used by the business.
- Determined pricing for products or services based on costs and competition.
- Managed inventory levels to meet customer demand while minimizing costs.
- Investigated new technologies that could improve efficiency within the organization.
- Kept records for production, inventory, income, and expenses.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Established strong relationships with vendors to ensure quality products at competitive prices.
Seasonal Sales Associate
Victoria's Secret & PINK
Macon, GA
10.2024 - 01.2025
- Used technology resources to assist customers in locating and selecting items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered customer inquiries regarding product features, pricing, and availability.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Bagged or packaged purchases and wrapped gifts.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Manager
Urban Air Trampoline and Adventure Park
Macon, GA
02.2021 - 10.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted performance reviews for team members.
- Ensured compliance with industry regulations and company policies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and hired qualified candidates to fill open positions.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Team Member
Chic-Fil-A
Macon, GA
04.2024 - 09.2024
- Developed positive customer relationships through friendly greeting and excellent service.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Built and maintained working relationships with peers and upper management.
- Collaborated with team members to achieve project milestones within set deadlines.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to achieve daily goals.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Rotated through series of different stations based on team needs.
Education
High School Diploma -
Tattnall Square Academy
Macon, GA05-2023
Bachelor of Science - Nursing
Albany State University
Albany, GAAssociate of Science - Nursing
Georgia Military College
Milledgeville, GASkills
- Sales oversight
- Negotiation and persuasion
- Corporate governance
- Cost analysis and savings
- Business administration
- Staffing oversight
- Public speaking
- Verbal and written communication
- Customer relations
- Sales planning
- Business planning
- Organizational development
- Customer service
- Issue resolution
- Work Planning and Prioritization
- Project management
- Employee training
- Sales development
- Coaching and mentoring
- Employee development
Affiliations
- Basketball Coach
- Praise Dance Teacher
- Small Group Leader
- Tattnall Square Acadmey Head Student Athletic Trainer
- Mentor
Certification
- Protecting Youth: Abuse & Neglect Prevention
Languages
English
Full Professional
Timeline
Seasonal Sales Associate
Victoria's Secret & PINK
10.2024 - 01.2025
Team Member
Chic-Fil-A
04.2024 - 09.2024
Manager
Urban Air Trampoline and Adventure Park
02.2021 - 10.2024
Business Owner
Babe Factory
04.2020 - Current
High School Diploma -
Tattnall Square Academy
Bachelor of Science - Nursing
Albany State University
Associate of Science - Nursing
Georgia Military College
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