Open To Work
ALEAH DANGBUAH
Charlotte,NC
Work Preference
Summary
Dedicated and customer-focused professional with over 7 years of experience in customer service, healthcare support, administrative operations, and public service. Proven ability to build strong customer relationships, resolve concerns efficiently, manage high-volume inquiries, and maintain accurate records. Skilled in communication, problem-solving, multitasking, and delivering exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Fresenius Medical Care
Charlotte, NC
05.2024 - 01.2026
- Provide compassionate care and support to patients receiving dialysis treatment.
- Educate patients on procedures and answer questions regarding treatment plans.
- Monitor patient conditions and communicate concerns to nurses and physicians.
- Assemble, maintain, and operate dialysis equipment safely and efficiently.
- Document patient information accurately while ensuring compliance with healthcare regulations.
- Build positive relationships with patients and families through exceptional customer service.
- Collaborate with healthcare teams to deliver quality patient-centered care.
Customer Service / Revenue Services Assistant
City of Charlotte
Charlotte, NC
10.2020 - 01.2021
- Assisted residents and businesses by handling customer inquiries related to utility services, billing, and service requests.
- Managed high-volume incoming calls while maintaining professionalism and accuracy.
- Resolved customer complaints and service concerns in a timely manner.
- Created and processed service orders through dispatching and billing systems.
- Coordinated with multiple departments to ensure efficient resolution of customer issues.
- Maintained detailed records of customer interactions and service activities.
- Provided exceptional customer support during emergency service situations.
Asset Management Technician
City of Charlotte
Charlotte, NC
10.2019 - 10.2020
- Maintained GIS databases and utility asset records with a high level of accuracy.
- Assisted internal departments and external stakeholders with information requests.
- Researched and corrected data discrepancies to improve reporting accuracy.
- Utilized ArcGIS, ArcGIS Pro, and ArcMap software to manage geographic information.
- Collaborated across departments to support operational goals and public service initiatives.
- Provided administrative and technical support for city infrastructure projects.
Receptionist
Smile EZ Cleaning Services
Charlotte, NC
02.2017 - 08.2019
- Served as the first point of contact for customers and visitors.
- Answered and directed calls using a multi-line phone system.
- Scheduled appointments and coordinated customer service requests.
- Responded to customer questions and resolved concerns professionally.
- Processed mail, scanned documents, and maintained office records.
- Ordered office supplies and tracked inventory levels.
- Supported daily office operations and administrative functions.
Education
High School Diploma -
Rocky River High School
Skills
- Customer Service
- Client Relations
- Call Center Support
- Conflict Resolution
- Patient Care Support
- Administrative Support
- Data Entry
- Record Management
- Scheduling
- Communication
- Problem Solving
- Microsoft Office
- Team Collaboration
- Multi-Line Phone Systems
- Inventory Management
- Time Management
Timeline
Patient Care Technician
Fresenius Medical Care
05.2024 - 01.2026
Customer Service / Revenue Services Assistant
City of Charlotte
10.2020 - 01.2021
Asset Management Technician
City of Charlotte
10.2019 - 10.2020
Receptionist
Smile EZ Cleaning Services
02.2017 - 08.2019
High School Diploma -
Rocky River High School