Aleah Fasnacht

Overview:
Sole department head managing daily operations of a busy ice cream shoppe serving 2,800 to 3,500 customers weekly. Acted as the primary liaison between the ice cream team, restaurant management, and ownership.

Operations & Leadership:

• Managed staff training, and daily operations to ensure smooth and efficient service.
• Developed a detailed 12-page training manual covering all technical aspects needed to run the shop effectively
• Reorganized the shop layout to improve workflow and operational efficiency
• Tackled issues with slow service times and inconsistent quality by refining operational processes and emphasizing quality control, resulting in steady improvements.
• Solely responsible for the thorough cleaning and servicing of the soft serve machine—a complex, four-hour process—and was often called in on days off to handle machine issues.

Technical & Administrative Responsibilities:

• Managed and programmed the point-of-sale (POS) system, updating menu items, pricing, and specials regularly.
• Analyzed sales data to revamp the ice cream menu, removing low-performing items and optimizing pricing for better profitability.

Event Coordination & Client Relations:

• Coordinated DIY Deck Events by handling client communications, scheduling, and working with other departments to ensure smooth execution.
• Planned and executed the 'Christmas on the Deck' event, which included creating the winter dessert menu, preparing staff instructions, and compiling a detailed post-event report with sales analysis.

Achievements:

• Promoted to manager after three years of hands-on experience across all areas of shop operations.
• Recognized for leadership, technical skills, and improving overall customer experience and operational efficiency.

• Demonstrated a comprehensive understanding of the menu to guide customers in making choices.
• Managed a high volume of customer orders with accuracy and efficiency.
• Assisted colleagues during busy periods, creating a collaborative and supportive team environment.
• Strategically planned and distributed tables evenly.
• Processed payments accurately using cash registers or POS systems.

• Prepared ice cream cones, sundaes, milkshakes, and other menu items as requested by customers.
• Assisted in keeping co-workers on task.
• Trained new employees in proper scooping techniques and customer service etiquette.
• Followed all health code regulations to ensure product quality and safety standards were met.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
• Took orders.
• Operated the cash register.
• Performed general cleaning duties such as sweeping floors, dusting shelves.