Aleah Murphy
Macon,GA
Summary
Dynamic Licensed Insurance Agent with a proven track record at Concentrix, excelling in customer service and regulatory compliance. Adept at developing training materials and processing complex policy changes with meticulous attention to detail. Strong problem-solving skills and effective communication ensure client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Concentrix
07.2021 - Current
- Counseled prospects and policyholders on coverage, limits and regulations.
- Assisted in the development of training materials for new agents entering the field.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
Checker/Sorter
Dollar General
01.2019 - 01.2022
- Scanned customer purchases and worked to streamline transactions.
- Identified order discrepancies and damaged items and notified supervisor.
- Prepared documentation to track and report on damaged or missing items.
Call Center Representative
VXI Global Solutions
Macon, GA
04.2020 - 07.2021
- Respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services
Education
diploma -
Westside High School
Macon, GA05.2017
Skills
- Customer Service
- Time Management Expertise
- Problem solving
- Attention to detail
- Effective communication
- Microsoft Proficiency
- Regulatory compliance
Awards
valedictorian of the graduated class of 2017, 07/17
Certification
- Forklift Certification
- Property & Casualty License, 07/22, 08/23
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer Service Skills, Completed, 07/18, Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Licensed Insurance Agent
Concentrix
07.2021 - Current
Call Center Representative
VXI Global Solutions
04.2020 - 07.2021
Checker/Sorter
Dollar General
01.2019 - 01.2022
diploma -
Westside High School
Similar Profiles
Arnold GarciaArnold Garcia
Team Leader - Service Delivery at ConcentrixTeam Leader - Service Delivery at Concentrix
Chynna ThomasChynna Thomas
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Mercedes EllisMercedes Ellis
Case Manager at ConcentrixCase Manager at Concentrix
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Donnovan DiazDonnovan Diaz
Customer Support Specialist at Eagleview TechnologiesCustomer Support Specialist at Eagleview Technologies