Alease Robinson
Columbia,SC
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting team performance at Hardee’s. Skilled in complex problem-solving and verbal communication, achieving significant improvements in employee engagement and sales growth. Expert in staff development and strategic planning, fostering long-term success and financial stability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Hardee’s
02.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
General Manager
Burger King
02.2016 - 02.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Certificate - Medical Assistant
Fortis College
Columbia,SC10.2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Development
Certification
- ServSafe Food Handler's Certification
Timeline
Manager
Hardee’s
02.2021 - Current
General Manager
Burger King
02.2016 - 02.2021
Certificate - Medical Assistant
Fortis College
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