Aleathia Jackson
Chicago,IL
Summary
Dynamic and results-driven Cashier Team Lead at Thorntons Gas Station with a proven track record in customer service and team leadership. Expert in cash handling and problem-solving, I foster positive relationships with customers and mentor staff to enhance performance, ensuring a seamless shopping experience and operational excellence.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
Thorntons Gas Station
Cicero, IL
10.2019 - 01.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Cashier
Mobile Buddy Bear
Chicago, IL
02.2015 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Mathematics
Crane Courage
Chicago, IL06.2010
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
Timeline
Cashier Team Lead
Thorntons Gas Station
10.2019 - 01.2025
Cashier
Mobile Buddy Bear
02.2015 - 10.2019
Mathematics
Crane Courage