ALEC COTTEN
Sales / Management Professional
Round Rock,TX
Summary
Ambitious and enthusiastic leader committed to cultivating a positive work environment while focusing on sales and customer service. Excellent relationship-builder and multitasker always ready to support team needs. Results-driven, goal-oriented and looking to leverage effective background into a management or sales role with an industry leader.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Realtor
TCP Real Estate
Austin, TX
08.2021 - Current
- Develop a marketing plan for clients designed to attract and address the needs of buyers
- Gather client information concerning their desired features in a home, financial ability, home types and neighborhoods of interest
- Identify properties for sale through the multiple listing service and present them to clients
- Pre-screen and qualify all potential buyers before allowing them onto a client’s property
- Assist clients as they explore their financial options
- Present all offers to clients
- Preside over negotiations and advise clients on suitable courses of action
Store Manager
HEB Grocery Company, LP
Round Rock, TX
04.2020 - 08.2021
- Supported Store Leaders by providing primary store coverage
- Coached Partners in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored Partners performance and addressed departmental and total store safety issues in the absence of the Unit/Store Director
- Used independent judgment in making employment-related and business decisions, and effectively recommended such decisions including product and department related strategies, hiring, disciplining, rewarding, or otherwise engaging in resolving Partner-related matters
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
General Manager
House Of Air LLC
San Antonio, TX
08.2017 - 03.2020
- Hired, trained, and on-boarded over 75 new employees for company’s grand opening
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed and maintained relationships with customers and suppliers through account development.
- Tasked with implementing new and creative approaches to increase sales, profit, and promotion of company business model
- Orchestrate community outreach to develop partnership to increase sales
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Sales Associate
Reaction Fitness LLC
Corpus Christi, TX
08.2012 - 07.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted on-site product demonstrations to highlight features, answer customer questions and address with concerns toward positive aspects
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Set up appointments with potential and current customers to discuss new products, services and amenities
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Bachelor of Science - Physical Therapy (Pre-Physical Therapy)
Texas A&M University - Corpus Christi
Corpus Christi, TX 08.2011 - 05.2015
Skills
Cross-selling products and services
Lead prospecting
Network development
Client account management
Relationship building
Exceptional customer service
Staff training/development
Operations management
Certification
Texas Real Estate License
Timeline
Realtor
TCP Real Estate
08.2021 - Current
Store Manager
HEB Grocery Company, LP
04.2020 - 08.2021
General Manager
House Of Air LLC
08.2017 - 03.2020
Sales Associate
Reaction Fitness LLC
08.2012 - 07.2017
Bachelor of Science - Physical Therapy (Pre-Physical Therapy)
Texas A&M University - Corpus Christi
08.2011 - 05.2015