Alec Michalski-Cooper
Annapolis
Summary
Service Manager with a proven track record at Towson State University, excelling in problem-solving and customer engagement. Recognized for enhancing guest experiences through effective event coordination and meticulous cash handling. Adept at multitasking, social media and leveraging Microsoft Office Suite to streamline operations and improve service quality. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Guest Service Manager
Towson State University
02.2025 - 09.2025
- Coordinated scheduling and staffing to ensure optimal coverage during peak times.
- Collaborated with departments to plan events, ensuring seamless guest experiences and support.
- Attended to customer needs, responding to questions, complaints and escalations.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
Server
Market House
12.2022 - 08.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to quality standards.
- Trained new servers on menu offerings, service protocols, and customer engagement strategies.
- Assisted in inventory management, tracking supplies and placing orders as needed to maintain stock levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Environmental Science And Studies
Towson University
Baltimore, MD05-2028
Skills
- Computer skills
- Problem-solving
- Fast learner
- Interpersonal and social skills
- Attention to detail
- Flexible schedule
- Research and analysis
- Microsoft Office Suite
- Social media
- Data interpretation
Timeline
Guest Service Manager
Towson State University
02.2025 - 09.2025
Server
Market House
12.2022 - 08.2025
Bachelor of Science - Environmental Science And Studies
Towson University