Alec Hite
625 W Wrightwood Ave, Chicago,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Account Executive
Echo Global Logistics
10.2023 - 10.2024
- Managed existing key account relationships and offered solutions based on shipping patterns and needs
- Confidently problem solved any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing
- Coordinated all daily shipments through phone, email and Echo’s client-facing web portal
Operations Representative
Coyote Logistics
06.2021 - 09.2023
- Developed strong relationships with all customer contacts and facilities.
- Accepted, built, and scheduled all customer shipments, including all pertinent information and documentation.
- Managed daily load board and took responsibility for ensuring that loads are serviced properly.
Member Support Specialist
Weight Watchers International
09.2018 - 06.2021
- Provided support to the member servicing various product questions and/or issued resolution via emails and live chats
- Provided timely, efficient and accurate follow ups to user questions or issues
- Answered member emails and live chats regarding billing issues, product/service questions and general concerns
Guest Services
The Oread Hotel
09.2015 - 09.2018
- Assisted guests to and from their vehicles, and provided assistance to make their hotel stay more comfortable
- Demonstrated excellent customer service skills while assisting guests with inquiries.
- Resolved customer and guest complaints promptly and professionally while following company guidelines.
Education
Bachelor of Science - Communications
University of Kansas
Lawrence, KS05-2017
Skills
- Account Management
- Customer Service
- Attention to Detail
- Time Management
- Multitasking Abilities
Timeline
Account Executive
Echo Global Logistics
10.2023 - 10.2024
Operations Representative
Coyote Logistics
06.2021 - 09.2023
Member Support Specialist
Weight Watchers International
09.2018 - 06.2021
Guest Services
The Oread Hotel
09.2015 - 09.2018
Bachelor of Science - Communications
University of Kansas