Alecia Pinnock
Plantation,FL
Summary
I am a reliable, energetic and ambitious person seeking an opportunity with your company. I am very passionate about helping others, willing to learn new ideas, and bring my own knowledge and experience new things in your company.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers. I am also detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit
Fort Lauderdale, FL
09.2023 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
- Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
- Improved flight attendants' response times to passenger calls by implementing more efficient workflow.
- Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
- Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
- Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
- Welcomed passengers aboard and provided overview of safety procedures.
- Delivered food and beverage service, reading material and other in-flight services.
- Performed pre-flight cabin checks to maintain operational safety equipment.
Delivery Driver
Amazon DSP
Deerfield Beach, FL, US
02.2021 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Crew Member/Crew Leader
Dunkin' Donuts
Sunrise, FL, US
02.2016 - 03.2020
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Education
Associate - Social Work
Broward College
Plantation, FL05.2021
High school or equivalent -
Archbishop McCarthy high
Southwest Ranches, FL05.2016
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Time management
- Food and beverage service
- Safety procedures
- Leadership qualities
- Problem-solving
- FAA regulations
- Guest services
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Flight Attendant
Spirit
09.2023 - Current
Delivery Driver
Amazon DSP
02.2021 - Current
Crew Member/Crew Leader
Dunkin' Donuts
02.2016 - 03.2020
Associate - Social Work
Broward College
High school or equivalent -
Archbishop McCarthy high