Alecia Yip
T-Mobile
Santa Maria,CA
2
Languages
14
years of professional experience
Multi-talented District Sales Manger Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations.
Strategic-minded and professional Sales Manager promoting expertise in marketing paired with more than 10+ years of field experience. Excels in streamlining processes to improve overall focus and efficiency. Strong emphasis on team collaboration and adaptability to meet changing business needs. Leading a bottom tier team to top 10% in less than 3 months.
Work History
Business Sales Account Executive
4 Years- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize
- Managed business accounts, aligning wireless solutions such as internet needs and all telecommunications services with client needs and contract requirements.
- Prospected new business opportunities through outbound outreach and relationship development.
- Negotiated service agreements, pricing, and renewals to support revenue growth and retention.
- Collaborated with cross-functional teams to resolve service issues and streamline account delivery.
- Maintained accurate pipeline records and customer data within CRM systems.
- Strengthened long-term partnerships by responding quickly to customer needs and service changes.
- Achieved monthly sales quotas consistently through effective time management and prioritization of tasks.
- Maximized upselling opportunities by identifying additional products or services that would benefit existing customers.
- Displayed strong leadership skills while working towards common goals within the team environment.
- Negotiated contract terms with clients, ensuring mutually beneficial agreements were reached.
District Sales Manager
1 Year 9 Months- Helped set clear goals and guided team members in building plans to meet quotas.
- Supported sales strategy training, team structure, and communication for regional sales program.
- Helped Managers reach individual performance goals and division benchmarks to improve sales results.
- Reviewed weekly sales reports, took corrective action, and improved sales operations.
- Worked with clients and management teams to build strategic relationships and solve business issues.
- Reviewed regional market trends to identify new growth opportunities.
- Developed action plans for staffing, scheduling, and sales productivity across district stores.
- Coached individuals on communication, problem-solving, and confidence-building techniques.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Resolved complex customer issues related to upgrades, activations, billing, and returns.
Store Manager
1 Year 4 Months- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Coached sales team on mobile plans, handset features, and effective closing techniques.
- Evaluated sales performance and adjusted staffing priorities to support store objectives.
- Resolved complex customer issues related to upgrades, activations, billing, and returns.
Mobile Expert
1 Year 1 Month- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Used cross-selling methods to encourage customers to purchase accessories and warranties.
- Educated customers about policies, contracts and payment amounts.
- Kept current on latest smartphones and tablets to provide guests with up-to-date and accurate information on emerging technologies.
- Responded to inbound internet leads with prompt phone, email, and text follow-up
Travel Coordinator
1 Year 7 Months- Used Travelport Smartpoint systems to identify most cost-effective travel accommodations for clients.
- Made travel arrangements and reservations.
- Detected and eliminated safety hazards during travel.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Resolved last-minute disruptions, rebooked reservations, and maintained seamless trip continuity.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Supported company growth by contributing ideas during brainstorming sessions focused on expanding the range of services offered to clients.
Pharmaceutical Sales Representative
5 Years 2 Months- Used Travelport Smartpoint systems to identify most cost-effective travel accommodations for clients.
- Made travel arrangements and reservations.
- Detected and eliminated safety hazards during travel.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Resolved last-minute disruptions, rebooked reservations, and maintained seamless trip continuity.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Supported company growth by contributing ideas during brainstorming sessions focused on expanding the range of services offered to clients.
- Presented medication benefits, indications, and usage guidance to healthcare professionals with regulatory compliance.
- Cultivated physician and pharmacy relationships to expand product awareness and preferred prescribing.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
Education
Pharmacy Technician
Some College (No Degree) - Business Education
High School Diploma
Skills
Problem-Solving
Merchandising
Display Setup
Self-Checkout Assistance
Workforce Development
Conflict Management
Client Relationship Building
Budget Management
Organizational Analysis
Financial Oversight
Strategic Planning
Sales Forecasts
Recruiting and Hiring
Goal Setting and Performance Metrics
Staff Supervision
Team Leadership
Operations Improvements
Sales Orientation
Employee Coaching and Motivation
Travel Arrangements
Client Networking
Company Branding
Data Entry
Valid Driver's license
Time management
Clean driving record
Sales presentations
Pipeline management
CRM proficiency
Verbal and written communication
Relationship management
Sales strategy development
Staff coaching
Languages
Spanish
Limited
Cambodian
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Exceeded sales goals by an average of 50% over one year.
- Achieved 134% to target in sales and gross results, earning promotion to Store Manager.
- Promoted twice in about 2.5 years: Mobile Expert to Store Manager to District Sales Manager.
Timeline
Business Sales Account Executive
T-Mobile
07.2022 - 07.2026Read More
District Sales Manager
Hit-Mobile
06.2020 - 03.2022Read More
Store Manager
Hit Mobile
02.2019 - 06.2020Read More
Mobile Expert
HitMobile
01.2018 - 02.2019Read More
Travel Coordinator
Self-employeed
05.2017 - 12.2018Read More
Pharmaceutical Sales Representative
Agewell pharmacy
05.2012 - 07.2017Read More
Pioneer Valley High School
High School Diploma
Read More
California Pharmaceutical
Pharmacy Technician
Read More
Allan Hancock College
Some College (No Degree) from Business Education
Read More