Jake Scimeca
National Account Manager
Chicago,IL
Summary
Engaging individual with more than six years working in both Sales and Customer Success/Account Management for Jobba Trade Technologies - a SaaS based company targeting the construction and roofing industries. Determined and effective in nurturing client relationships while generating revenue with both new and existing accounts. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Business Sales Account Executive
Jobba Trade Technologies
Chicago, IL
10.2017 - Current
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings strengthening my referral pool to pass on to future prospects.
- Built and cultivated long-term quality relationships with well over 100 clients by addressing needs and providing superior customer service.
- Prepared and delivered presentations to both prospects and current customers to highlight offerings and secure new business.
- Conferred with customers to understand needs and to make targeted product and additional service recommendations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Customer Success Specialist
Jobba Trade Technologies
Chicago, IL
05.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Boosted sales revenue by skillfully promoting diverse product and training options to capitalize on upsell opportunities.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Specialist
Snap-on
Crystal Lake, IL
06.2013 - 05.2015
- Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Education
Bachelor of Arts - Economics
Monmouth College
Monmouth, IL 08.2009 - 05.2013
Skills
Emotional Intelligence
Lead Sales Representative
Since joining the Sales Department in 2017, I have lead the company in the following categories:
New customer acquisitions, Highest monthly recurring revenue, Most customer upsells
Timeline
Business Sales Account Executive
Jobba Trade Technologies
10.2017 - Current
Customer Success Specialist
Jobba Trade Technologies
05.2015 - Current
Customer Service Specialist
Snap-on
06.2013 - 05.2015
Bachelor of Arts - Economics
Monmouth College
08.2009 - 05.2013
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