Aleena Khan
North Brunswick,NJ
Summary
Dedicated front desk receptionist with strong customer service skills and attention to detail. Experienced in managing guest inquiries and ensuring a positive experience.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
OYO hotel
Edison, New Jersey
01.2020 - 03.2020
- Created a positive first impression by greeting customers warmly and inviting them to share their needs. and made them feel welcome.
- Managed guest check-ins and check-outs efficiently at OYO hotel.
- Answered phone calls and addressed guest inquiries promptly and professionally.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved billing inquiries and processed payments with hotel management software, ensuring accuracy and customer satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Collaborated with housekeeping to ensure timely room readiness for guests.
Cashier Manager
la aafairs bekry
Somerset, New Jersey
04.2017 - 10.2018
- Supervised daily cashier operations at a busy bakery environment.
- Trained and mentored new cashiers on customer service techniques.
- Managed daily cashier operations to ensure smooth transaction processes.
- Trained and supervised staff on customer service and cash handling procedures.
- Monitored cash register accuracy and resolved discrepancies promptly.
Cashier Manager
la affairs bakery
Kendall Park, New Jersey
07.2016 - 01.2017
- Managed cash registers and ensured accurate cash handling procedures.
- Supervised daily cashier operations at a busy bakery environment.
- Trained and mentored new cashiers on customer service techniques.
Manager in Charge
Resturant
Iselin, New Jersey
03.2016 - 06.2016
- Supervised daily restaurant operations and ensured compliance with health standards.
- Managed staff schedules and coordinated training for new team members.
- Resolved customer complaints in a timely manner; ensured customer satisfaction.
Manager
indian Resturant
North Brunswick, New Jersey
05.2015 - 11.2015
- Managed daily operations of a busy Indian restaurant.
- Oversaw staff scheduling and maintained efficient workflow.
- Monitored staff performance and addressed issues.
- Trained new employees on customer service and food preparation standards.
- Ensured compliance with health and safety regulations in the kitchen.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier
la affairs bakery
Somerset, New Jersey
01.2002 - 11.2013
- Accepted cash and credit card payments, issued receipts, and provided accurate change.
- Processed customer transactions efficiently in a fast-paced bakery environment.
- Resolved customer inquiries and complaints promptly and courteously, enhancing customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returns and exchanges of merchandise according to store policies, facilitating smooth transactions for customers.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Restocked supplies to ensure checkout area was well-supplied.
- Restocked merchandise to ensure attractive displays and availability for customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Created eye-catching promotional displays to enhance customer engagement and increase sales. or arrange merchandise on counters or tables to promote sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
cashier
Dollar Tree Stores
Franklin Park, New Jersey
08.2001 - 12.2001
- Handled cash, credit, and debit transactions securely.
- Maintained a clean and organized checkout area at all times.
- Assisted customers in locating products throughout the store.
Education
Bachelor of Science - Biology PHYSICS CHEMISTRY
SAINT PETERS ENGLISH HIGH SCHOOL
PAKISTAN08-1995
Skills
- Customer service
- Problem solving
- Effective communication
- First Aid/CPR
- Multitasking
Timeline
Front Desk Receptionist
OYO hotel
01.2020 - 03.2020
Cashier Manager
la aafairs bekry
04.2017 - 10.2018
Cashier Manager
la affairs bakery
07.2016 - 01.2017
Manager in Charge
Resturant
03.2016 - 06.2016
Manager
indian Resturant
05.2015 - 11.2015
Cashier
la affairs bakery
01.2002 - 11.2013
cashier
Dollar Tree Stores
08.2001 - 12.2001
Bachelor of Science - Biology PHYSICS CHEMISTRY
SAINT PETERS ENGLISH HIGH SCHOOL