Aleena Moore
Louisville,KY
Summary
Proven leader and efficient multitasker, excelled at Jim and Pete’s Catering Inc. by enhancing team productivity and customer satisfaction. Skilled in Microsoft Office and POS systems, adept at employee training and fostering a customer-focused environment. Achieved notable improvements in service quality through effective team motivation and strong operational management.
Overview
4
4
years of professional experience
Work History
Shift Lead
Ehrlers
09.2024 - Current
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
Phone Operator, Server and Hostess
Jim and Pete’s Catering Inc.
03.2021 - 08.2024
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries during peak hours.
- Assisted other employees in scheduling, payroll and catering orders.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Associate of Arts - Criminal Justice
Jefferson Community And Technical College
Louisville, KY12-2026
High School Diploma -
Elmwood Park High School
Elmwood Park, IL06-2023
Skills
- Customer service focus
- Employee training
- Team motivation
- Microsoft powerpoint, excel, and Word
- Excellent multitasking capability
- Sales transactions
- POS system
- Cash register operations
Timeline
Shift Lead
Ehrlers
09.2024 - Current
Phone Operator, Server and Hostess
Jim and Pete’s Catering Inc.
03.2021 - 08.2024
Associate of Arts - Criminal Justice
Jefferson Community And Technical College
High School Diploma -
Elmwood Park High School