Aleesha Risch
DoorDash
Milwaukee,WI
1
Certification
11
years of professional experience
Detail-oriented Medical Assistant with solid experience in patient intake, clinical support, and documentation in urgent care and specialty clinics. Led staff training and ensured compliance with procedures. Proficient in phlebotomy, medication administration, and record maintenance, contributing to enhanced patient care and operational efficiency.
Work History
Medical Assistant
1 Year 10 Months- Assist in patient intake and documentation, ensuring accurate medical records management.
- Chart patient encounters and document symptoms, ensuring accurate follow-up instructions and transcribing provider orders.
- Coordinate scheduling for patient appointments, optimizing workflow efficiency.
- Manage ordering and stocking of medical supplies, ensuring availability for patient care.
- Trained as an EPIC Super User to support peers in real time during patient care, Reinforce standard workflows, and share feedback to improve workflows and the system.
Driver
5 Years 7 Months- Traveled to stores and restaurants to pick up customers' orders, ensuring timely collection and customer satisfaction
- Managed orders to guarantee accurate and undamaged items for customers, enhancing delivery reliability
- Managed orders to ensure customers received correct and undamaged items, improving delivery accuracy
- Delivered orders promptly and courteously, maintaining high standards of customer service
Customer Service Lead Technician
1 Year 6 Months- Processed cash and payments, ensuring accuracy of financial transactions
- Collected and processed samples from donors, training staff to improve operational efficiency
- Demonstrated proficiency in Medical History, Phlebotomy, and Sample Processing through comprehensive on-the-job training
- Identified operational improvement opportunities and initiated process changes, supporting management with company-approved procedures
- Maintained a professional environment by following SOPs, keeping accurate records, and communicating effectively with staff and customers
Personal Shopper
2 Years- Identified clients' needs and sourced products, delivering personalized service that enhanced client satisfaction
- Ensured all client goals and needs were met, contributing to customer satisfaction
- Promoted company products and services, generating increased sales opportunities
- Ensured facility safety by adhering to safety standards and procedures
Medical Assistant
1 Year 5 Months- Registered patients, checked them in, updated charts in EMR system, answered phone calls to enhance patient intake process
- Collected co-pay and deductible amounts to maintain accurate billing records
- Prepared and roomed patients for exams by obtaining vital signs and documenting pertinent health information
Department Lead/Manager
7 Months- Led and trained shoe department staff, enhancing customer service and efficient inventory management
- Communicated information on advertisements and promotions, processed transactions that contributed to sales growth
- Assisted with managerial tasks, including store opening/closing, cash drawer management, and report analysis to support sales improvement
Medical Assistant
9 Months- Registered and checked in patients, collected co-pays and deductibles, prepared patients for exams by obtaining vital signs and updating health information to ensure readiness for care
- Prepared and cleaned exam rooms, filed documentation, and scheduled appointments to streamline clinic operations
- Answered patient calls, reported test results, administered medications and vaccinations, and assisted with procedures such as health screenings and specimen collection under provider supervision
- Trained in urgent response protocols and called for clinical assistance as needed, promoting patient safety
Crew Member
2 Months- Processed cash and credit transactions accurately, ensuring positive customer experiences
- Restocked inventory to optimize product availability and streamline operations
- Trained new hires to ensure consistent service standards and team performance
Medical Assistant
1 Year- Input patient information, including allergies, smoking status, and Power of Attorney, to ensure accurate and up-to-date records
- Prepared and roomed patients for exams by obtaining vital signs and updating health information to facilitate effective patient evaluations
- Administered routine medications, including flu vaccine and injections, under physician orders to enhance patient care
Cashier
1 Year 8 Months- Cross-trained in pharmacy, assisted with prescription filling to enhance team flexibility
- Promoted positive customer experience through knowledge of advertisements and promotions
- Processed cash and credit transactions while delivering customer service
Cashier
1 Year 7 Months- Communicated advertisements and promotions during transactions to engage customers
- Processed transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries and resolved complaints.
- Maintained orderly checkout area, ensuring a clean and welcoming environment.
Education
Medical Assistant - Technical Diploma
High school diploma or GED
Skills
Patient scheduling
Patient-focused care
Clinical documentation
Phlebotomy
Procedure assistance
Electronic medical records
Laboratory specimen collection
Medical billing and coding
Lab equipment calibration
Therapeutic procedures
Inventory and supply management
Customer service
Certification
- CPR -Issued 8/6/2026 Exp 8/31/2028
- BLS Provider -Issued 8/6/2026 Exp 8/31/2028
Timeline
Medical Assistant
Ascension
10.2024 - CurrentRead More
Customer Service Lead Technician
BioLife Plasma Donation Center
04.2023 - 10.2024Read More
Personal Shopper
Walmart
04.2021 - 04.2023Read More
Driver
DoorDash
01.2021 - CurrentRead More
Department Lead/Manager
Dunham's Sports
08.2020 - 03.2021Read More
Medical Assistant
West Allis Urgent Care Walk in Clinic
11.2019 - 04.2021Read More
Medical Assistant
West Allis Urgent Care Walk in Clinic
11.2019 - 08.2020Read More
Crew Member
McDonald's
09.2019 - 11.2019Read More
Medical Assistant
St. Luke's Endocrinology Clinic
07.2018 - 07.2019Read More
Cashier
CVS
11.2016 - 07.2018Read More
Cashier
Bed Bath & Beyond
04.2015 - 11.2016Read More
Milwaukee Area Technical College
Medical Assistant from Technical Diploma
Read More
Nathan Hale High School
High school diploma or GED
Read More