Alejandra Aldana
Garden City
Summary
Dynamic and results-oriented professional with extensive experience in maintenance and customer service, notably with JBS and Walmart and Allied security. Excelled in welding, heavy equipment operation, and fostering positive customer relations through effective communication and follow-up. Demonstrated leadership in training teams and ensuring quality workmanship, leveraging skills in negotiations and decision making to exceed employer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TRUCK SERVICE ADVISOR
Walmart
03.2024 - Current
- Established positive relationships with customers through effective communication techniques such as active listening, problem solving, empathy and respect
- Provided timely follow-up communication with customers regarding the status of their vehicles' repairs or maintenance work
- Ensured that all work performed was completed according to manufacturer specifications and standards
- Utilized computer software programs such as Microsoft Office and electronic invoicing systems to efficiently process paperwork for each job order
- Interacted professionally with vendors and suppliers in order to obtain necessary parts or supplies required for jobs
Maintenance/Mechanic
JBS
07.2021 - 03.2024
- Welding and Tig welding
- Assisted in the installation of electrical wiring systems including conduit runs, junction boxes and light fixtures
- Removed hazardous materials from worksites following OSHA guidelines for safe disposal practices
- Utilized advanced diagnostic tools to identify problems and develop solutions for complex mechanical issues
- Repaired plumbing fixtures such as sinks, toilets, showers and valves in accordance with local codes
- Responded promptly to customer complaints regarding facility maintenance issues
- Operated heavy machinery such as forklifts, lifts and cranes safely according to established protocols
- Painted or repaired roofs, windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures
- Repaired machines, equipment, or structures, using tools such as hammers, hoists, saws, drills, wrenches, or equipment such as precision measuring instruments or electrical or electronic testing devices
Security
Allied Security
10.2019 - 05.2020
- Managed physical security measures for data centers including access control systems, video surveillance equipment installation, and regular security audits.
- Assessed security compliance, security program organization, policies, and procedures, general risks and vulnerabilities.
- Strengthened physical security measures including access controls, alarm systems maintenance, and security personnel deployment resulting in decreased unauthorized access incidents.
- Monitored gate areas and addressed security situations with management.
WALMART
Walmart
05.2016 - 10.2019
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Managed and coordinated multiple projects while ensuring timely completion
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Troubleshot minor problems and reported larger technical issues
- Performed general maintenance and repair
- Experienced with social media and communications platforms
Education
HIGH SCHOOL DIPLOMA -
Garden City High School
Garden City, ks05.2018
Skills
- Communication skills
- Plumbing
- Hand and Power Tools
- Leadership skills
- Explaining plans and projects
- Locks and Security
- Measuring
- Leveling
- Public speaking
- Team Work
- Negotiations
- Decision making
- Perfectionist in quality work
- Parts ordering
Certification
- Forklift certified
- Master mechanic
Timeline
TRUCK SERVICE ADVISOR
Walmart
03.2024 - Current
Maintenance/Mechanic
JBS
07.2021 - 03.2024
Security
Allied Security
10.2019 - 05.2020
WALMART
Walmart
05.2016 - 10.2019
HIGH SCHOOL DIPLOMA -
Garden City High School