Alejandra Bazan
Brownsville
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
2
2
years of professional experience
2022
2022
years of post-secondary education
Work History
Medical Assistant
Brownsville neurology and physiology clinic
San Antonio
09.2023 - 10.2025
- Assisted physicians during patient examinations and procedures.
- Prepared and maintained medical records for accurate patient documentation.
- Coordinated patient appointments and managed scheduling efficiently.
- Administered medications and monitored patient responses under supervision.
- Educated patients on treatment plans and health management strategies.
- Managed inventory of medical supplies ensuring availability for clinic operations.
- Collaborated with healthcare team to enhance patient care processes effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Reviewed prior authorization requests for medication compliance and patient eligibility.
- Collaborated with healthcare providers to clarify medication therapy and treatment plans.
- Processed prescription orders and ensured compliance with pharmacy regulations.
- Assisted in training new staff on pharmacy procedures and customer service standards.
- Assisted in organizing events to promote professional development opportunities for students.
- Assisted students in navigating course registration procedures and understanding academic policies and regulations.
- Responded promptly to student inquiries regarding available technologies or support services offered by the university.
- Collaborated with operations leadership to monitor labor needs.
- Verified patient insurance information for accuracy and completeness.
- Communicated with healthcare providers to resolve insurance discrepancies.
- Educated patients on insurance processes and coverage options.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Evaluated policies and procedures related to Insurance Verification activities.
Restaurant Hostess / Server
Morning glory
Brownsville
08.2023 - 12.2023
- Greeted and seated guests promptly in a welcoming manner.
- Managed reservation system to optimize table assignments.
- Assisted with menu explanations and daily specials for patrons.
- Maintained cleanliness and organization of entrance area and waiting space.
- Coordinated with staff to ensure smooth dining service flow.
- Managed reservations, waitlists, and special requests for large parties.
- Answered telephone to provide dining information and take reservations.
Education
Certified Medical Assistant - Medical Assistant Training
South Texas Vocational Technical Institute
Brownsville, TX 01.2023 - 12.2023
Veterans Memorial Early College High School
Brownsville, TXSome College (No Degree) - Nursing
Texas Southmost College
Brownsville, TXSkills
- Electronic health records
- Patient scheduling
- Medical terminology
- Vital sign measurement
- Medication administration
- Care coordination
- Patient education
- Health insurance verification
- Customer relationship management
- Inventory management
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Medical office administration
- Scheduling coordination
- Adaptable
- Foreign language proficiency
- Collaboration experience
- Customer service
- Documentation
- Project assistance
- Workflow management
Languages
Spanish
Native/ Bilingual
Timeline
Medical Assistant
Brownsville neurology and physiology clinic
09.2023 - 10.2025
Restaurant Hostess / Server
Morning glory
08.2023 - 12.2023
Certified Medical Assistant - Medical Assistant Training
South Texas Vocational Technical Institute
01.2023 - 12.2023
Veterans Memorial Early College High School
Some College (No Degree) - Nursing
Texas Southmost College