Alejandra Calvillo
Dallas,TX
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Accurate Prepared Foods Team Member with precise approach to customer service, product inventory, safety procedures and pricing updates. Detail-oriented product knowledge allowing customer service opportunities to shine.
Overview
10
10
years of professional experience
Work History
Cashier
Burlington
11.2013 - 04.2015
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Processed refunds and exchanges in accordance with company policy.
Sales Representative
AT&T Wireless
08.2015 - 01.2018
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Care Representative
Teleperformance USA
09.2020 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Worked with multiple departments to check proper billing information.
Home Meal Soultion
Sam's Club
09.2022 - 02.2024
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep working area efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Dallas Can Academy
06.2014
Skills
- Team Training
- Strategic selling
- Customer Service
- Coaching and Mentoring
- Call Center Operations
- Safe Food Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Home Meal Soultion
Sam's Club
09.2022 - 02.2024
Customer Care Representative
Teleperformance USA
09.2020 - 08.2022
Sales Representative
AT&T Wireless
08.2015 - 01.2018
Cashier
Burlington
11.2013 - 04.2015
High School Diploma -
Dallas Can Academy