Talon Begay
Chinle,AZ
Summary
Dynamic customer service professional with extensive experience at Bashas' Markets, excelling in problem resolution and team training. Proven ability to enhance customer satisfaction through personalized service and efficient inventory management. Recognized for fostering teamwork and maintaining a clean, organized environment, contributing to a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Cashier
Bashas' Markets
Chinle, AZ
09.2023 - Current
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Courtesy Clerk
Bashas' Markets
Chinle, AZ
09.2019 - 09.2023
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Escorted customers to desired merchandise location.
- Carried out special orders requested by customers promptly and efficiently.
- Assisted with price checks, go-backs, and replenishing supplies.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered questions about current, seasonal and special sales.
Student Worker
Chinle Unified School District
Chinle, AZ
05.2018 - 07.2019
- Implemented strategies to take advantage of new opportunities.
- Assessed company operations for compliance with safety standards.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Followed instructions from management to complete tasks according to exact specifications.
- Maintained positive working relationship with fellow staff and management.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
Education
High School Diploma -
Chinle High School
Chinle, AZGED -
Navajo Technical University
Chinle, AZSkills
- Customer service
- Cleaning, sanitation, and trash removal
- Teamwork
- Fast paced environment work space
- Inventory management
- Problem resolution
- Team training
- Time management
- Conflict resolution
- Staff training
- Multitasking and organization
- Team collaboration
Timeline
Cashier
Bashas' Markets
09.2023 - Current
Courtesy Clerk
Bashas' Markets
09.2019 - 09.2023
Student Worker
Chinle Unified School District
05.2018 - 07.2019
High School Diploma -
Chinle High School
GED -
Navajo Technical University