TATIANA VERDEL
DeLand
Summary
Dynamic and customer-focused professional with extensive experience at Zaxbys, excelling in cash register operation and conflict resolution. Proven ability to enhance customer loyalty and satisfaction through exceptional service and effective communication. Certified in CPR and first aid, demonstrating a commitment to safety and well-being in all environments. Hardworking childcare professional experienced in teaching early learning lessons, supervising children and maintaining tidy work areas. Familiar with needs of children from infancy to early elementary ages. Certified in CPR and First Aid.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Zaxbys
DeLand
09.2023 - Current
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Babysitter
Family Members
DeLand
11.2021 - 09.2023
- Engaging in age-appropriate activities like reading stories or playing games.
- Using problem-solving skills to anticipate potential issues before they arise.
- Administering medication when needed according to parent instructions.
- Assisting with meals, snacks, and bedtime routines for the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Helping older children with homework assignments as directed by parents.
- Transporting children to school, sports activities, or other engagements when necessary.
- Providing a safe environment for children to explore their curiosity and creativity.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Tailoring activities based on the individual needs of each child under care.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Developing creative ways to encourage learning through everyday experiences.
- Remaining alert at all times while caring for multiple children simultaneously.
Education
High School Diploma -
DELAND
DeLand, FL05-2025
Skills
- Customer service
- Cash register operation
- Retail sales
- Product knowledge
- Inventory management
- Team collaboration
- Problem solving
- CPR, first aid, AED
- Child and infant CPR certified
- CPR training
- Team training
- Time management
- Active listening
- Communication skills
- Conflict resolution
- Data entry
- Microsoft Word
- Google drive
- Verbal communication
- Good Telephone Etiquette
- Calm under pressure
- Analytical and critical thinking
- Attention to detail
- Critical thinking
Affiliations
I am capable to work under pressure and be calm in certain situations. I go to work then go to school, if not working I go home to take care of my siblings until my parents come home. On the weekends and if I am not working, I end up going to gym and hanging out with friends. I am very shy in the beginning to know. But after a few days or even hours I start to talk and be very interactive with others.
Languages
English
Professional
Spanish
Elementary
Certification
- CPR+FIRST AID+AED
Timeline
Cashier
Zaxbys
09.2023 - Current
Babysitter
Family Members
11.2021 - 09.2023
High School Diploma -
DELAND