Caitlyn Caperton
Nashville
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Cashier
Papa Johns
Brentwood
05.2023 - Current
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
John Overton High School
Nashville, TN05-2023
Some College (No Degree) - Music
Nashville State Community College
NashvilleSkills
- Customer service
- Cash register operation
- Order processing
- Cash handling
- Conflict resolution
- Active listening
- Team training
- Store policy knowledge
- Sales support
- Checkout area maintenance
- Relationship building
- Attention to detail
- Money handling
- Staff training
- Proficient in Microsoft
- Customer service excellence
- Work ethic and integrity
- Patience and empathy
- Cash management
- Data entry
- Sales expertise
- Credit and cash transactions
- Team collaboration
- Refund handling
- Refunds and exchanges
- Currency counting
- Written and verbal communication
- Customer assistance
- Guest inquiries
- Basic math
- Customer relations
Accomplishments
- Citizenship Award
- OSHA Certification
- Best section performance
Personal Information
Im 20 years old and one day I want to be able to give back to my Family and the Nashville Community because I care for others and im kind generous soul. There are so many people I can help if I have the resources to do it and those resources are careers and money to get me to where I want to be in life
Timeline
Cashier
Papa Johns
05.2023 - Current
High School Diploma -
John Overton High School
Some College (No Degree) - Music
Nashville State Community College