Alejandra Duenas
Bakersfield,CA
Summary
Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Overview
3
3
years of professional experience
Work History
Service Coordinator
Kern Regional Center
01.2023 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated and monitored service activities to confirm work met all requirements.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
- Collected, arranged, and input information into database system.
Substitute Bus Driver
Kern High School District
05.2022 - 01.2023
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
Substitute Instructional Assistant
Greenfield Union School District GFUSD
01.2021 - 06.2022
- Boosted student engagement during math lessons with hands-on activities that reinforced key concepts in a fun way.
- Partnered closely alongside school staff members to uphold established policies while actively participating in professional development opportunities.
- Monitored student performance through assessments and evaluations, identifying areas for improvement and adjusting instruction accordingly.
- Contributed to the development of engaging curriculum resources, incorporating innovative teaching methods for increased student interest.
Education
No Degree - Psychology
Taft College
Taft, CA06.2025
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Proficiency in Office programs
Languages
Spanish
Professional Working
Timeline
Service Coordinator
Kern Regional Center
01.2023 - Current
Substitute Bus Driver
Kern High School District
05.2022 - 01.2023
Substitute Instructional Assistant
Greenfield Union School District GFUSD
01.2021 - 06.2022
No Degree - Psychology
Taft College
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