Alejandra Enriquez
Phoenix,AZ
Summary
Adaptable and professional job seeker with a strong willingness to learn new skills. Demonstrated ability to consistently deliver high-quality service with a positive attitude. Committed to continuously enhancing expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative 2
Medimpact
Temperance, MI
09.2023 - Current
- Handled inbound calls related to pharmacy benefits, providing accurate information and support to customers
- Maintained a positive and professional tone in all interactions and a supportive environment.
- Collaborated with peers when they were unable to resolve or answer questions for inbound callers.
- Provided accurate and friendly assistance to both peers and customers.
Customer Service Representative
Aerotek Temporary/ MedImpact
Tempe
06.2021 - 06.2023
- Handled inbound calls related to pharmacy benefits, providing accurate information to customers.
- Effectively handled escalated calls, ensuring customer satisfaction through patience and problem-solving.
- Effectively handled escalated calls, ensuring customer satisfaction through patience and problem-solving.
- Maintained a positive and professional tone in all interactions, fostering a supportive environment.
Customer Service Representative
Kforce Professional Staffing & Solutions
Phoenix
10.2020 - 12.2020
- Verified ever caller with 3 pieces of personal information
- Provided customers accurate and friendly assistance with their open enrollment.
- Provided different contact numbers to enrollees who had questions about their benefits
Server
IHOP
Phoenix
01.2019 - 12.2020
- Multi-tasking was a must
- Attended customers whilst also training new staff
- Provided fast, friendly, and accurate customer service
- Performed superlatively in a fast-paced environment, while completing multiple job duties
- Praised for surpassing sales targets
- Suggested enhancements for extra cost meals.
Shift Leader
IHOP
Phoenix
01.2020 - 03.2020
- Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines
- Consistently exceeded daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low
- Perform facility walk-throughs to assess cleanliness preparedness at end of shifts.
Customer Service Representative
Gate stone and co
Phoenix
10.2017 - 09.2018
- Made outbound calls to customers
- Worked with customers who were unable to pay debts
- Took pride in providing friendly customer service, while meeting monthly goal
- Effectively managed accounts with multiple customers.
Education
GED -
General Education Diploma
Phoenix, AZ10.2016
Certification
Food Handler Certification
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative 2
Medimpact
09.2023 - Current
Customer Service Representative
Aerotek Temporary/ MedImpact
06.2021 - 06.2023
Customer Service Representative
Kforce Professional Staffing & Solutions
10.2020 - 12.2020
Shift Leader
IHOP
01.2020 - 03.2020
Server
IHOP
01.2019 - 12.2020
Customer Service Representative
Gate stone and co
10.2017 - 09.2018
GED -
General Education Diploma
Food Handler Certification