Alejandra Gonzalez
New York,NY
Summary
Forward-thinking professional with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Manager
Pura Vida Miami
New York, NY
04.2022 - Current
- Managed daily operations across multiple locations to ensure effective team performance.
- Oversaw scheduling and staffing to meet business needs and enhance productivity.
- Assisted in analyzing sales data to identify trends and inform strategic decisions.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Minimized turnover through effective training and employee engagement programs.
- Developed annual budgets for each district within the region.
General Manager
Pura Vida Miami
Miami, FL
01.2021 - 03.2022
- Directed daily operations to enhance team productivity and customer satisfaction.
- Evaluated performance metrics to identify areas for improvement in service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Managed staff scheduling and training to ensure optimal service levels.
General Manager
The Original Pancake House - South Florida
Aventura, FL
11.2017 - 11.2019
- Directed daily operations to enhance team productivity and customer satisfaction.
- Managed staff scheduling and training to ensure optimal service levels.
- Collaborated with vendors to maintain quality standards and negotiate favorable terms.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Bachelor of Science - Veterinary Medicine
Universidad CES
Medellin07-2017
Skills
- Sales analysis
- Staffing optimization
- Regional planning
- Operational management
- Leadership development
- Multi-million dollar P&L management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Certification
- NY Food Protection Certificate
Timeline
Regional Manager
Pura Vida Miami
04.2022 - Current
General Manager
Pura Vida Miami
01.2021 - 03.2022
General Manager
The Original Pancake House - South Florida
11.2017 - 11.2019
Bachelor of Science - Veterinary Medicine
Universidad CES