Alejandra Guerra
Acuity Eye Group
Moreno Valley,CA
1
Language
16
years of professional experience
Detail-oriented receptionist skilled in managing patient interactions and optimizing clinic operations. Proven ability to enhance customer satisfaction through effective communication and multitasking.
Work History
Front Desk Receptionist
2 Years 10 Months- Managed patient check-in and check-out processes, ensuring a smooth flow of operations.
- Coordinated appointment scheduling using electronic health record systems to optimize clinic efficiency.
- Assisted patients with inquiries and provided information on services, enhancing customer satisfaction.
- Maintained accurate patient records, improving data integrity and access for healthcare providers.
- Trained new front desk staff on operational protocols and software systems, fostering team competency.
- Working up patients, checking eye pressures, applying dilation drops
- Assisting Doctor with spanish translation, prepping the patients for treatment
Department Lead
11 Years 10 Months- Streamlined inventory management processes, reducing errors and improving accuracy in stock levels.
- Coordinated project timelines and resources to ensure timely delivery of services and products.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Coordinated scheduling and tracking of incoming and outgoing shipments to optimize delivery timelines.
- Oversaw quality inspections on received goods to maintain standards and minimize returns.
- Operated forklifts to transport materials safely throughout warehouse, adhering to safety protocols.
Caregiver
1 Year 8 Months- Provided compassionate personal care, assisting residents with daily living activities and promoting dignity.
- Administered medications accurately while following healthcare protocols and ensuring resident safety.
- Monitored residents' health status, documenting changes and reporting concerns to nursing staff promptly.
- Advocated for resident needs, effectively communicating with families and staff to address concerns proactively.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
High School Diploma
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Optical dispensing
Data entry
Problem-solving skills
Scheduling
Respectful and compassionate
Elderly care
Multitasking and organization
Basic housekeeping
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Acuity Eye Group
10.2023 - CurrentRead More
Department Lead
ModusLink
12.2011 - 10.2023Read More
Caregiver
Air Force Village West
04.2010 - 12.2011Read More
Perris High School
High School Diploma
Read More