Alejandra Gutierrez
West Palm Beach ,FL
Summary
Dynamic professional with experience as a Pawnbroker at EZCORP, excelling in cash flow management and negotiations. Proven ability to enhance customer satisfaction through effective communication and teamwork. Achieved profitability goals while ensuring compliance with regulations, showcasing a commitment to operational excellence and security.
Overview
3
3
years of professional experience
Work History
Pawnbroker
EZCORP
West Palm Beach, FL
05.2024 - Current
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Doorman
Carlton Place
Palm Beach, FL
11.2023 - 05.2024
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
Waitress
Girafa’s Sports Grill
08.2022 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Psychology
Palm Beach State College
Lake Worth, FLJohn I. Leonard High School
Palm Springs, FL05.2024
Skills
- Cash flow management
- Effective communicator
- Teamwork orientation
- Negotiations
- Problem-solving
- Multitasking
- Customer satisfaction
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Self motivation
- Analytical thinking
- Conflict resolution
- Professionalism
- Goal setting
- Problem-solving aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pawnbroker
EZCORP
05.2024 - Current
Doorman
Carlton Place
11.2023 - 05.2024
Waitress
Girafa’s Sports Grill
08.2022 - 10.2022
Psychology
Palm Beach State College
John I. Leonard High School