ALEJANDRA HINOJOSA
IRVING
Summary
To secure a position that will benefit from my background knowledge and experience of the collections industry. To effectively resolve accounts while minimizing company losses
Overview
17
17
years of professional experience
Work History
Recovery Specialist
Insight One Recovery Solutions
Fort Worth
05.2017 - Current
- Contacting Debtors:
- Tracking down individuals or businesses with outstanding debts and working towards repayment.
- Negotiation and Settlement:
- Working to find mutually beneficial solutions and establish payment plans that align with both the debtor's and the creditor's needs.
- Account Resolution:
- Addressing billing and credit issues, resolving disputes, and ensuring accounts are brought to a satisfactory resolution.
- Documenting Efforts:
- Maintaining accurate records of all collection efforts and communication with debtors.
- Staying Updated:
- Keeping up with relevant regulations and legal guidelines related to debt collection.
- Skip Tracing:
- Utilizing various tools and resources to locate individuals with outdated contact information.
- Maintaining Professionalism:
- Representing the company in a professional and courteous manner, even when dealing with challenging situations.
Ownership/Account Manager
Citi
Irving
02.2013 - 07.2015
- Self reliable, devoted and responsible
- Great knowledge of programs available including Modifications, Forbearances, Deferments and Repayment Plans
- Excellent listener and communicator who effectively conveys information, recognizing customer needs and how to deliver an effective customer experience by understanding of key client issues and resolving them
- Resourceful team player who excels at building trusting relationships with customers and colleagues while assisting in training and sharing best practices
- Strong analytical, organizational and follow-through skills to stay informed of any changes within the company to ensure that I am abreast of any developments that may impact the customer
- Communicating effectively with borrowers to resolve delinquency, provide options available depending on the client's financial situation
- Confident, hard-working, energetic employee who is committed to achieving excellence
Loss Mitigation Specialist
Citi
Irving
07.2010 - 02.2013
- Actively listening, analyzing problematic situations, fact finding and offering a win/win resolution in order to resolve the clients delinquency and prevent a loss to the company
- Highly motivated to succeed, and dependable as showed through my ability to adhere to my schedule and arrive on time daily with minimum supervision
- Setting and maintaining aggressive personal goals and high standards of performance; exceeding collection expectations month over month
- Reviewing multiple accounts to ensure that they have been maintained and managed accordingly
- Proficiency with all PC software applications including Microsoft Word, Excel, Publisher, PowerPoint and Outlook
Document Retrieval
Citi
Irving
03.2010 - 07.2010
- Collect and validate documents to ensure the client's financial accuracy
- Coordinated team contests to drive performance and improve overall team productivity across all metrics
- Contact customers for missing documents in order to resolve delinquency
- Extensive, daily working knowledge of programs available to bring seriously delinquent accounts current
Account Resolution Specialist
Citi
Irving
03.2008 - 03.2010
- Resolve borrower inquiries and assist to resolve delinquency
- Ability to cope with ambiguity, contradiction, stress and uncertainty while speaking with clients about their financial difficulties; offering empathy while maintaining composure and professionalism
- Determine the best options to bring clients current
Education
GED -
Nimitz High School
Irving, TX01.1998
Hobbies and Interests
- Participating in the March of Dimes Race.
- Involved with Meals on Wheels and Habitat for Humanity.
- Participating in company events.
- Spending time with children and family, enjoying movies and the outdoors.
- Flexible, adaptable to change and able to travel.
Timeline
Recovery Specialist
Insight One Recovery Solutions
05.2017 - Current
Ownership/Account Manager
Citi
02.2013 - 07.2015
Loss Mitigation Specialist
Citi
07.2010 - 02.2013
Document Retrieval
Citi
03.2010 - 07.2010
Account Resolution Specialist
Citi
03.2008 - 03.2010
GED -
Nimitz High School