Alejandra Jinright
OVERLAND PARK,Kansas
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Financial Services Representative
Logix Federal Credit Union
Valencia, CA
01.2016 - 11.2021
- Fostered relationships with new and existing customers through excellent customer service skills.
- Ensured that all customer inquiries were answered promptly and completely.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
Personal Banker
Wells Fargo & Company
Valencia, CA
02.2012 - 01.2016
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Researched customer inquiries and reported findings in a timely manner.
Education
Bachelor of Arts - Social Sciences
California State University - Los Angeles
Los Angeles, CA06-2013
Associate of Arts - Social Sciences
College of The Canyons
Valencia, CA05-2011
Skills
- Customer Support
- Documentation And Reporting
- Attention to Detail
- Relationship Management
- Positive Attitude
- Spanish Fluency
- Relationship Building
Affiliations
- Yellow belt in Krav Maga
- Professional shopper
- Dog lover
- Interior design aficionado
Languages
Spanish
Native/ Bilingual
Accomplishments
- 2018 Employees of the year at Logix Federal Credit Union
Timeline
Financial Services Representative
Logix Federal Credit Union
01.2016 - 11.2021
Personal Banker
Wells Fargo & Company
02.2012 - 01.2016
Bachelor of Arts - Social Sciences
California State University - Los Angeles
Associate of Arts - Social Sciences
College of The Canyons